There are a number of things that can cause this but we need to start with checking for codes just to be sure we don't have any that will explain this.
If not then we need to check voltage at the starter just to make sure it is not there so we can track it back through the system to find where it is.
Here are a couple guides that will help with this issue of a starter not working:
Below you will find the wiring diagram that we need in order to figure this out. This could be a relay issue or even a BCM issue. So let's start with checking voltage on the purple wire while cranking the engine and if you don't have any then we need to check the relay.
Here is a guide that will help with this:
Please run through this info and let us know what you find. Thanks
Monday, June 28th, 2021 AT 3:57 PM