Last Updated May 21, 2018
1. Introduction
Welcome to the 2CarPros website (“Site”). 2CarPros INC (“2CarPros”, “we”, “us”,
and/or “our”) operates this Site to provide our users (“you” and “your”) with
information about 2CarPros and its platform.
2CarPros is used by professional mechanics (“Experts”) who wish to offer their
services (“Services”) and Users who need the Services (“Users”). Experts that
have passed our screening process and are admitted to our network of
professional mechanics (“Network”) are referred to as “Talent”. For purposes of
this policy the term “Experts” is broader in scope and includes both Talent and
Experts who are not Talent. The Personal Data we receive from Experts and Users
and how we handle it differs, so we explain our data practices for Experts and
Users in two distinct sections below.
2. Scope
This Privacy Policy sets out how 2CarPros collects, retains, and uses
information, including personal data (“Personal Data”), about Experts, Users,
other Site visitors and individuals, including our vendors, partners, blog
readers, and job applicants, as well as users of 2CarPros software offerings.
This Privacy Policy also covers data that 2CarPros collects in-person, for
instance at business conferences and trade shows.
3. Experts
3.1. Information We Collect
A. Information That You Provide To Us
When you apply as a Expert on the Site, you are asking to be admitted to our
Network. In order to admit you to the Network and match your qualifications with
our User’s needs, we need to perform a screening process, which evaluates your
language skills, personality, domain-specific knowledge, competence and
professionalism. We may also need to screen potential Experts for specific
technical skills, as required by our Users. In this context, you will be asked
to provide information about yourself, which includes:
your name
contact information
address
location
work experience
education
photo
social network information
family information
billing information
Our provider of background check services may collect additional data about you
(including information about criminal convictions or offences) if and when we
undertake vetting / background checks. If applicable to you, your consent to the
collection of such additional data will be solicited at such time, pursuant to
applicable laws.
When you participate in the community of 2CarPros’s experts on our Site, we will
collect the information that you elect to share in that context.
We will use certain of your Personal Data to enable you to create a profile to
be displayed within the Services; this profile is searchable and may be viewed
by Users seeking Experts.
Once you are admitted to the Network and you are matched with a User, we will
receive from our Users information regarding the performance of your services to
that User, as necessary for maintaining standards of integrity and excellence in
our Network.
Automatically Collected Data
When you interact with 2CarPros through the Site or services, we collect
automatically certain information. Please read the “Site Visitors” section below
for more information.
3.2. How We Use the Information
A. To Provide The Service And Respond To Requests
2CarPros uses the Personal Data you provide in a manner that is consistent with
this Privacy Policy. If you provide Personal Data for a certain reason, we will
use the Personal Data in connection with the reason for which it was provided.
In particular, we use data that you provide to us (described above) in order to
process your request to become a Expert and administer our contract with you
once you become a member of the Network. For individuals in the EU, our use of
Personal Data that you provide to us is necessary in order to implement your
request to become a Expert prior to entering into a contract with us and, once
you are admitted to our Network, to perform our contract with you.
B. As Necessary For Certain Legitimate Interests
We use your Personal Data for the legitimate interests described below:
To send administrative information to you, for example, information regarding
the Site and changes to our terms, conditions, and policies.
To conduct analytics on how the Site and our Service are being used by you for
our internal purposes, namely for providing, maintaining, benchmarking and
improving our offerings, and identifying usage trends.
We use data relating to your use of and interaction with the Site and the
Services, including use of product features by you and information that we
obtain through cookies and other technologies, to better understand your needs
and interests in order to personalize your experience with our Services.
To market our services and showcase Experts (in particular, we can feature
certain profiles of Experts to drive traffic from potential Users).
To prevent fraud or criminal activity, misuses of our products or services, and
ensure the security of our IT systems, architecture and networks.
To (a) comply with legal obligations and legal process, (b) respond to requests
from public and government authorities including public and government
authorities outside your country of residence; (c) enforce our terms and
conditions; (d) to protect our operations; (e) protect our rights, privacy,
safety or property, and/or that of you or others; and (f) allow us to pursue
available remedies or limit the damages that we may sustain.
If you ask us to delete your data and we are required to fulfil your request, to
keep basic data to identify you and prevent further unwanted processing.
For individuals in the EU, please see the “EU Individuals” section below for
information on our legitimate interests and your rights.
4. Users
4.1. Information We Collect
A. Information that you provide to us
We collect Personal Data from our prospective Users when we receive a request
for hiring our Experts. This includes names and contact information of
prospective User’s representatives, and any information relating to the User’s
needs. We also collect Personal Data that is entered on our Site or sent to us
electronically, for example when you complete a web form to give Personal Data
to us directly (such as on our “Contact Us” page), when you voluntarily provide
such information such as when you register for access to the platform (for
example, your name and mailing address), contact us with inquiries or respond to
one of our surveys. Wherever 2CarPros collects Personal Data we make an effort
to provide a link to this Privacy Policy.
B. Information Obtained From Third Parties
We may supplement the information that we collected from you (such as your email
address) with additional information about you and your company obtained from
publicly available and third-party databases or services that provide
information about business people and companies (including an individual’s name,
job title, business contact information, and company information).
C. Automatically Collected Data
When you interact with 2CarPros through the Site or services, we collect
automatically certain information. Please read the “Site Visitors” section below
for more information.
4.2. How We Use the Information
A. To Provide The Services And Respond To Requests
2CarPros uses the Personal Data you provide in a manner that is consistent with
this Privacy Policy. If you provide Personal Data for a certain reason, we may
use the Personal Data in connection with the reason for which it was provided.
For instance, if you contact us by email, we will use the Personal Data you
provide to answer your question or resolve your problem. Also, if you provide
Personal Data in order to obtain access to the Services, we will use your
Personal Data to provide you with access to such Services, maintain your
account, contact you regarding your use of the Services and/or the Site or to
notify you of important changes to the Services and/or the Site, and to monitor
your use of such services. For individuals in the EU, such use is necessary to
respond to or implement your request and for the performance of the contract
between you and us.
B. For Marketing Purposes
We may use your contact details to tell you about services we believe will be of
interest to you, upcoming events or other promotions. If we do so, each
marketing communication we send you will contain instructions permitting you to
“opt out” of receiving future marketing communications. Note however that as
user of our services you cannot opt out of some administrative communications
that are reasonably necessary to the services, such as billing or service
notifications. In addition, if at any time you wish not to receive any future
marketing communications or you wish to have your name deleted from our mailing
lists, please contact us as indicated below.
Where required by applicable law (for example, if you are an individual in the
EU), we will only send you marketing information by email if you consent to us
doing so at the time you provide us with your Personal Data. When you provide us
with your consent to be contacted for marketing purposes, you have the right to
withdraw your consent at any time by following the instructions to “opt-out” of
receiving marketing communication in each marketing email we send you or by
contacting us as indicated below.
C. As Necessary For Certain Legitimate Interests
We use your Personal Data for the legitimate interests described below:
To send administrative information to you, for example, information regarding
the Site and changes to our terms, conditions, and policies.
To respond to your inquiries and fulfill your requests, such as to send you
requested materials and newsletters, as well as information and materials
regarding our products and services.
To conduct analytics on how the Site and our Service are being used by you for
our internal purposes (namely for providing, maintaining, benchmarking and
improving our offerings, identifying usage trends and determining the
effectiveness of our promotional campaigns) and to inform our marketing strategy
and personalize our communications with you (including providing information on
our features and other marketing and service-related announcements relevant to
the content and features you engage with).
To supplement the information that we collected from you with information
obtained from third parties (described above) in order to update, expand and
analyze our records, identify new Users, and provide products and services that
may be of interest to you.
To prevent fraud or criminal activity, misuses of our products or services, and
ensure the security of our IT systems, architecture and networks.
To (a) comply with legal obligations and legal process, (b) respond to requests
from public and government authorities including public and government
authorities outside your country of residence; (c) enforce our terms and
conditions; (d) protect our operations; (e) protect our rights, privacy, safety
or property, and/or that of you or others; and (f) allow us to pursue available
remedies or limit the damages that we may sustain.
If you ask us to delete your data and we are required to fulfil your request, to
keep basic data to identify you and prevent further unwanted processing.
For individuals in the EU, please see the “EU Individuals” section below for
information on our legitimate interests and your rights.
If 2CarPros intends on using any Personal Data in any manner that is not
consistent with this Privacy Policy, you will be informed of such anticipated
use prior to or at the time at which the Personal Data is collected and pursuant
to the applicable law.
5. Job Applicants
5.1. Information We Collect
A. Application and assessment process
When you apply for employment through our Site, our provider of recruiting
services will collect the Personal Data that you provide in your resume and
covering letter. It is for you to decide what you include in these documents.
However, the kinds of information you may wish to include are: your name,
contact details, employment history and education.
If you are invited to undertake further assessments (such as an interview) in
connection with your application and you participate in such assessments, we
will collect further Personal Data that you provide to us as part of that
process. The kinds of information you may disclose include information about
your qualifications and information about your employment experience. You may
choose to disclose salary history or salary expectations.
If you do not provide us with certain information when requested, it may impact
our ability to assess your suitability for a role with us or we may not be able
to make you an offer of employment.
Throughout the recruitment process, we may create Personal Data in connection
with the assessment of your application. For example, we may record the views of
those considering your application about your suitability for the role for which
you have applied and retain interview notes.
We have a legitimate interest in facilitating the interview process and
communicating offers of employment to you, making informed recruitment decisions
and selecting suitable candidates for roles with us, and improving our
recruiting and hiring processes.
We will retain your contact details and resume to inform you of current and
future career opportunities (unless you tell us that you do not want us to keep
your details for that purpose) pursuant to our legitimate interest in doing so.
B. If your application is successful
If your application is successful we will collect further Personal Data about
you in connection with conducting reference and background checks where required
or permitted by applicable local law (including if applicable to you special
categories of Personal Data, and your consent to the collection of such
additional data will be solicited at such time, pursuant to applicable laws). We
will also collect copies of relevant identification documents from you (such as
your passport or driving license, proof of address, a copy of your work permit
(where applicable), a photograph and a copy of your signature). We use this
information to comply with immigration requirements and to verify your identity
for our own internal security purposes. We have a legitimate interest in
collecting and using this data to comply with our legal obligations and for the
performance of your employment contract with us.
If you are hired, your Personal Data will be used as part of your employee
record under our employee privacy policies.
Please see the “EU Individuals” section below for information on your rights in
relation to the Personal Data we hold about you.
C. Automatically Collected Data
When you interact with 2CarPros through our Site in relation to your
application, we collect automatically certain information. Please read the “Site
Visitors” section below for more information.
6. Site Visitors
When you interact with 2CarPros through the Site or the Services (whether as a
Expert, as a User, a job applicant, a blog reader, software end user, or other
visitor to our Site), we and our service providers acting on our behalf will
automatically collect information about you through cookies (small text files
placed on your device) and other technologies. Please see our Cookie Policy to
learn more about how we use cookies and other technologies.
As a visitor to our Site, our servers record information (“log data”), including
information that your browser automatically sends whenever you visit the Site.
This log data includes your Internet Protocol (“IP”) address (from which we
understand the country you are connecting from at the time you visit the Site),
browser type and settings, the date and time of your request.
Where the information that we collect automatically on our Site is Personal
Data, our legal basis for the use of this information is that it is necessary
for the purposes of our legitimate interests in maintaining the safe operation
of our Site as well as in learning how Site visitors interact with our Site to
improve your use of it.
7. Software end users
When you use 2CarPros software we will collect account level data (your name,
email and password) for access, storage of historical data, and operation of
software. If you create an account by using credentials from a third party
service or sign-in services such as your Google account, these services will
authenticate your identity and provide you with the option to share certain
Personal Data, such as name and email address(es), with us. Use of account level
data is necessary to perform a contract with us in relation to your use of the
software or it is in our legitimate interest to respond to your requests and
ensure we provide our services in the best way that we can.
When you use the software, we may collect usage statistics for analytics and to
support and troubleshoot the software to give you a better user experience. We
have a legitimate interest in conducting usage statistics to ensure our software
is working as intended and to make improvements to our services. We use service
providers to assist in authentication of users and cloud hosting the storage and
retrieval of screenshots.
2CarPros’s software has online components and cookies are required for full
functionality. 2CarPros main domain and information on the cookies set when you
use the 2CarPros site
8. Events
We may collect Personal Data from you when you attend one of our events, for
instance at business conferences and trade shows. The data we collect includes
information that you voluntarily give to us, such as your business card or
contact details. We will use this information to develop a business relationship
and in a manner consistent with the purpose you gave the information for.
Where required by applicable law (for example, if you are an individual in the
EU), we will ask your consent before or when sending you marketing information
by email. When you provide us with your consent to be contacted for marketing
purposes, you have the right to withdraw your consent at any time by following
the instructions to “opt-out” of receiving marketing communication in each
marketing email we send you or by contacting us as indicated below.
9. Our Disclosure of Your Personal Data and Other Information
2CarProsis not in the business of selling your information. We consider this
information to be a vital part of our relationship with you. There are, however,
certain circumstances in which we may share your Personal Data with certain
third parties, as set forth below:
Business Transfers
As we develop our business, we might sell or buy businesses or assets. In the
event of a corporate sale, merger, reorganization, dissolution or similar event,
Personal Data may be part of the transferred assets.
Agents, Consultants and Other Service Providers**
Toptal, like many businesses, sometimes hires other companies to perform certain
business-related functions. These parties include website analytics companies,
providers of digital advertising services, our hosting and cloud computing
service providers, providers of CRM, marketing and sales software solutions,
providers of billing and processing payments functions, providers of background
check services. When we employ another company to perform a function of this
nature, we only provide them with the information that they need to perform
their specific function. Pursuant to our instructions, these parties may access,
process or store Personal Data in the course of performing their duties to us
and solely in order to perform the services we have hired them to provide.
Legal Requirements
2CarPros may disclose your Personal Data if required to do so by law or in the
good faith belief that such action is necessary to (i) comply with a legal
obligation, (ii) protect and defend the rights or property of 2CarPros, (iii)
act in urgent circumstances to protect the personal safety of users of the Site
or the public, or (iv) protect against legal liability.
10. EU Individuals
Scope
This section applies solely to individuals in the EU (for these purposes,
reference to the EU also includes the European Economic Area countries of
Iceland, Liechtenstein and Norway and, where applicable, Switzerland). Our
Privacy Policy describes why and how 2CarPros collects, uses and stores your
Personal Data, the lawful basis on which your Personal Data is processed, and
what your rights and our obligations are in relation to such processing (please
see “Your Rights” section below).
Data Controller
2CarPros is the data controller for processing your Personal Data. The data
controller is responsible for deciding how Personal Data about you is used.
Please see the “Contacting 2CarPros” section below to find out how to contact
us, which also provides the contact details of our representative in the EU for
purposes of the General Data Protection Regulation.
Your Rights
Subject to applicable EU law, you have the following rights in relation to your
Personal Data:
Right of access. If you ask us, we will confirm whether we are processing your
Personal Data and, if so, provide you with a copy of that Personal Data along
with certain other details. If you require additional copies, we may need to
charge a reasonable fee.
Right to rectification. If your Personal Data is inaccurate or incomplete, you
are entitled to ask that we correct or complete it. If we shared your Personal
Data with others, we will tell them about the correction where possible. If you
ask us, and where possible and lawful to do so, we will also tell you with whom
we shared your Personal Data so you can contact them directly.
Right to erasure. You may ask us to delete or remove your Personal Data, such as
where you withdraw your consent. If we shared your data with others, we will
tell them about the erasure where possible. If you ask us, and where possible
and lawful to do so, we will also tell you with whom we shared your Personal
Data with so you can contact them directly.
Right to restrict processing. You may ask us to restrict or ‘block’ the
processing of your Personal Data in certain circumstances, such as where you
contest the accuracy of the data or object to us processing it. We will tell you
before we lift any restriction on processing. If we shared your Personal Data
with others, we will tell them about the restriction where possible. If you ask
us, and where possible and lawful to do so, we will also tell you with whom we
shared your Personal Data so you can contact them directly.
Right to data portability. You have the right to obtain your Personal Data from
us that you consented to give us or that was provided to us as necessary in
connection with our contract with you. We will give you your Personal Data in a
structured, commonly used and machine-readable format. You may reuse it
elsewhere.
Right to object. You may ask us at any time to stop processing your Personal
Data, and we will do so:
If we are relying on a legitimate interest to process your Personal Data –
unless we demonstrate compelling legitimate grounds for the processing or
If we are processing your Personal Data for direct marketing.
Rights in relation to automated decision-making and profiling. You have the
right to be free from decisions based solely on automated processing of your
Personal Data, including profiling, which produce a significant legal effect on
you, unless such profiling is necessary for entering into, or the performance
of, a contract between you and us, or with your explicit consent. We are not
currently processing your Personal Data for such type of automated
decision-making, including profiling, but if we elect to do so in the future we
will provide you with notice and choice, in accordance with EU data protection
law.
Right to withdraw consent. If we rely on your consent to process your Personal
Data, you have the right to withdraw that consent at any time, but this will not
affect any processing of your data that has already taken place.
Right to lodge a complaint with the data protection authority. If you have a
concern about our privacy practices, including the way we handled your Personal
Data, you can report it to the data protection authority that is authorized to
hear those concerns.
You may exercise your rights by contacting us as indicated under “Contacting
2CarPros” section below.
Legitimate Interest
“Legitimate interests” means our interests in conducting and managing our
organization and delivering the best Services to you. This Privacy Policy
describes when we process your Personal Data for our legitimate interests, what
these interests are and your rights. We will not use your Personal Data for
activities where the impact on you overrides our interests, unless we have your
consent or those activities are otherwise required or permitted by law. You have
the right to object to processing that is based on our legitimate interests. For
more information on your rights, please see “Your Rights” section above.
Data Transfers
2CarPros is based in the United States. When you apply as a Expert or use our
services as a User, or otherwise use our Site, your Personal Data will be
transmitted to servers in the United States as necessary to provide you with the
services that you requested, administer our contract with you or to respond to
your requests as described in this Privacy Policy, and the data may be
transmitted to our service providers supporting our business operations
(described above). The United States may have data protection laws less
stringent than or otherwise different from the laws in effect in the country in
which you are located. Where we transfer your Personal Data out of the European
Economic Area (EEA) we will take steps to ensure that your Personal Data
receives an adequate level of protection where it is processed and your rights
continue to be protected.
Data Retention
Our policy is to keep your Personal Data only for as long as is reasonably
necessary to fulfil the purposes for which it was collected and processed,
including for the purposes of satisfying any legal, regulatory, accounting or
reporting requirements. If you have elected to receive marketing communications
from us, we retain information about your marketing preferences until you opt
out of receiving these communications and in accordance with our policies.
To determine the appropriate retention period for your Personal Data, we will
consider the amount, nature, and sensitivity of the Personal Data, the potential
risk of harm from unauthorized use or disclosure of your Personal Data, the
purposes for which we use your Personal Data and whether we can achieve those
purposes through other means, and the applicable legal requirements. In some
circumstances we may anonymize your Personal Data so that it can no longer be
associated with you, in which case it is no longer Personal Data.
11. Your Choices
You can use the Site without providing any Personal Data. If you choose not to
provide any Personal Data, you may not be able to use certain services.
12. Exclusions
This Privacy Policy does not apply to any Personal Data collected by 2CarPros
other than Personal Data collected through the Site or services. This Privacy
Policy shall not apply to any unsolicited information you provide to 2CarPros
through this Site or through any other means (without prejudice to your rights
under the applicable law). This includes, but is not limited to, information
posted to any public areas of the Site, such as forums (collectively, “Public
Areas”), any ideas for new products or modifications to existing products, and
other unsolicited submissions (collectively, “Unsolicited Information”). All
Unsolicited Information shall be deemed to be non-confidential and 2CarPros
shall be free to reproduce, use, disclose, distribute and exploit such
Unsolicited Information without limitation or attribution.
13. Children
2CarPros does not knowingly collect Personal Data from children under the age of
13. If you are under the age of 13, please do not submit any Personal Data
through the Site. We encourage parents and legal guardians to monitor their
children’s Internet usage and to help enforce our Privacy Policy by instructing
their children never to provide Personal Data on this Site without their
permission. If you have reason to believe that a child under the age of 13 has
provided Personal Data to 2CarPros through this Site, please contact us, and we
will endeavor to delete that information from our databases.
14. Links to Other Web Sites
This Site may contain links to other websites not operated or controlled by
2CarPros (“Third Party Sites”). The information that you share with Third Party
Sites will be governed by the specific privacy policies and terms of service of
the Third Party Sites and not by this Privacy Policy. By providing these links
we do not imply that we endorse or have reviewed the Third Party Sites. We
suggest contacting those sites directly for information on their privacy
practices and policies.
15. Security
2CarPros takes reasonable and appropriate steps to protect the Personal Data
provided via the Site or the services from loss, misuse, and unauthorized
access, disclosure, alteration, or destruction. However, no Internet, email or
other electronic transmission is ever fully secure or error free, so you should
take special care in deciding what information you send to us in this way.
16. Other Terms and Conditions
Your access to and use of this Site is subject to our Website Terms &
Conditions.
17. Changes to 2CarPros’s Privacy Policy
The Site and our business may change from time to time. As a result, at times it
may be necessary for 2CarPros to make changes to this Privacy Policy. 2CarPros
reserves the right to update or modify this Privacy Policy at any time and from
time to time without prior notice, unless otherwise required by the applicable
law. Please review this policy periodically, and especially before you provide
any Personal Data. Your continued use of the Site after any changes or revisions
to this Privacy Policy shall indicate your agreement with the terms of such
revised Privacy Policy, without prejudice to your rights under the applicable
law.
18. Contacting 2CarPros
Please contact us if you have any questions about Toptal’s Privacy Policy or the
information practices of this Site.
You may contact us as follows: by email at ken@2carpros.com
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