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Rear passenger window will not come back up

Tiny
STUMPED IN VA
  • MEMBER
  • 2000 JEEP CHEROKEE
  • 4.0L
  • 6 CYL
  • 4WD
  • AUTOMATIC
  • 176,000 MILES
My vehicle listed above (Sport) rear back passenger window will not come up from drivers door switch nor the door switch. How do you replace the rear passenger window switch from the drivers door? Will you have to replace the complete drivers door switch panel or can you just replace one?
Stumped in Va.
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Saturday, October 12th, 2019 AT 11:04 AM

21 Replies

Tiny
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Hi,

Unfortunately the left front is all one switch bank so that will need to be replaced. However, I would just make sure it is not the window motor that has failed before you spend the money on the switch. You do this by jumping 12 volts to the window motor and make sure it moves. If it moves then more than likely it is the switch.

https://www.2carpros.com/articles/how-to-check-wiring
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Sunday, October 13th, 2019 AT 11:09 AM
Tiny
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I put a new master switch on and it is still not working to raise the window. I had replaced the motor almost 2 weeks ago but couldn't get it work after the new motor. Took it to a shop and had it worked on. They called and said the rod that is attached to the new motor was broken and they had ordered a new one and put it on. They told me that they had to "jump" it to get the window up, picked my jeep, paid for it and left. Yesterday, Saturday, while driving down the street, the window fell and now will not go back up. Took the door apart again and to my surprise, my new motor was evidently replaced with a used one because it was full of dirt and dust. Now I am out of the new motor and window down again. Other than taking it back to that shop and going thru a discussion with the shop owner, any other suggestions on what could be wrong? Will trying to replace the switch on the rear passenger door do any good?
Stumped in Va
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Sunday, October 13th, 2019 AT 12:32 PM
Tiny
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Okay. The important thing you said is it "fell" meaning you didn't roll it down but it just dropped into the door? If this is the case, it is none of this and the regulator inside the door is the issue. Either what they repaired came off and the window fell down or something on the regulator failed causing the window to fall into the door. Either way, the door panel needs to come off and see what it was. If you paid them to go into that door, I would take it back and tell them the window "fell" and they should fix it again and not charge you unless something else broke. But the fact that they were just in there points to something they did.
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Sunday, October 13th, 2019 AT 12:36 PM
Tiny
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Thank you. I will get with them and see what happens. If nothing else, I want to know what happened to the new motor I had already put on there. I am guessing they will say it was trashed! I will see what can be adjusted in price for the one I had bought and put on and then they charged me for the one they put on that is no way a new one. If they trashed it (and I told them that I had put a new motor on already when I made the appointment), I will not be a happy camper. I will kept you in mind for future questions, now that I have your web connection. Thank you again.
Stumped in Va
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Sunday, October 13th, 2019 AT 6:59 PM
Tiny
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Sounds great. Please let us know what happens and yes, please come back whenever you need anything. Thanks
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Monday, October 14th, 2019 AT 5:16 PM
Tiny
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Well, here is an update on my Jeep. Took it back to the glass company to refix the window they fixed on October 2. They've had it since Tuesday morning (October 15) and this is Friday (October 18). They say that they think there is a short in the wiring somewhere because everytime they get the window up, it will blow a fuse and the window falls again. This problem, to me, sounds like should be in the used motor/regulator they put on. We told them where they could order a new one but, they are still working on this one-ugh! Do you have any ideas on where I could tell him to check? This is getting really old really fast but, if I just pick it up and take it somewhere else, I may run into worse problems. This is supposed to be a good glass repair company. Help
Stumped in Va
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Friday, October 18th, 2019 AT 4:10 PM
Tiny
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Unfortunately, I am not sure how much help I can provide with this one because that doesn't make much sense. If the window gets rolled up and then it blows the fuse, then more than likely the short is in the door harness and it is rubbing when it gets all the way up. The other possible cause is the motor itself if shorted. Again, this doesn't make a lot of sense so I am not sure if I am even giving sound advice. However, if they think there is a short in the wiring then they need to check for shorts. With it being a glass company, I am not sure of their level of electrical expertise.

What part of VA are you in? I am familiar with a lot of the state and can reach out to some contacts that could recommend a good shop if it comes to them not being able to figure it out? Clearly don't give me any personal info as this is a public site but just the town will be sufficient if you want to. Thanks
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Friday, October 18th, 2019 AT 5:12 PM
Tiny
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Thanks.
Campbell County
Stumped in VA.
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Friday, October 18th, 2019 AT 7:26 PM
Tiny
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Unfortunately the only shops recommended are the dealers themselves which I doubt is much of a recommendation because I am sure you already knew about them. However, with an issue like this, I think it may be better to have more of a service shop look at it then a glass company.

The only reason I am saying this is because when you say it is a glass company that normally means they just replace glass. If it is more than a glass company then they need to test for a short and if they are not sure how to do that, they I doubt they will find this issue. As I said, the two main reasons for a blown fuse are a shorted motor or the wiring is getting pinched when the window reaches the point it blows the fuse.
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Sunday, October 20th, 2019 AT 11:55 AM
Tiny
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I will ask him if he can check or has he checked the motor for a short, because it was not a problem before my old motor gave out and he replaced it with his complete used one (motor and regulator) instead of using the new motor that I had already put in. I had replaced the drivers door master switch panel and he put a new rear passenger window switch on and he said he was checking these switches for a short. Do you know how he can check for a short in the motor? If he doesn't know what or how to do it, then I can tell him that I found out something for him to check. If the motor runs the window up to the point where it is supposed to be and the motor shorts out and blows the fuse, will that cause the window to drop down?
Thanks for all your help and research. I just need to get my window fixed.
Stumped in VA.
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Sunday, October 20th, 2019 AT 1:25 PM
Tiny
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That is kind of why I was asking where you had it because it doesn't make sense. Even if the motor is defective, I wouldn't expect it to work properly and then blow a fuse unless it was just drawing to much current to blow the fuse. Also, even though the fuse is blowing, the motor should just hold its position. That is why something in my mind just isn't adding up and why I asked where you had it.

If you are going to go down there, maybe get a video of it doing this so we can see what is happening because in my experience when we get into this territory, usually it is a little different then he explained it and this will help determine what the issue is.
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Sunday, October 20th, 2019 AT 7:24 PM
Tiny
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I will get back to when I can see what he says tomorrow (10.21).
Thanks again.
Stumped in Va
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Sunday, October 20th, 2019 AT 8:27 PM
Tiny
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Sounds great. We are here whenever you get to it. Thanks for the update.
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Monday, October 21st, 2019 AT 3:38 PM
Tiny
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Another update for us to try. Going tomorrow (10.25) to get my jeep but, still not fixed 100%. They have narrowed the problem down to, "I think it is a short in the wire from the rear right motor switch down to the motor." Do you know if you unplug the wire from the switch on the right rear window, will that cause the window to drop down? They told me that when they have the switch plugged up and run the window up, it will blow the fuse but, they did not tell me if the window drops from the blown fuse or stays up. They are stumped too. When I get it home tomorrow I'm going to unplug the switch on the door, tape it off and try to get some kind of a brace inside the door panel to keep it up until spring. Do you have any suggestions on where I can take my Jeep to maybe get this problem fixed or any other suggestions?
Thank you for getting back to me and listening to my problems and hopefully you might have a clue or two for me to try. This company has at least tried everything they could think of and told me they even had someone else come and look at it.
Stumped in Va
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Thursday, October 24th, 2019 AT 5:26 PM
Tiny
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The window dropping just because a fuse blows does not make sense to me. The window motor should hold its position where ever the window is stopped. If you think about it, the fuse blowing is no different then you stopping the window half way up by releasing the switch. All the motor knows is the power is removed.

Maybe they did this but did they swap the window switch in the rear with the other side? I think they are the same part so if it blows the fuse on the other side then we know it is the switch. Sorry if we covered that already.

Depending on where in Campbell County, I would suggest Discovery CJDR. They are in Altavista but should be able to figure this out.

Maybe get a video of what it is doing after you pick it up because seeing it may trip something for me.
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Thursday, October 24th, 2019 AT 8:22 PM
Tiny
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Thanks for the fast reply. They told us they put a new switch on the rear passenger door and it still blew the fuse(?). So, do you think if I unplug the switch, should the window stay up until I can get it worked on later? There has not been a mention on the cost of this work they have done. We will see, he had said it would be no cost to me.
Thanks,
Stumped in Va
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Thursday, October 24th, 2019 AT 8:39 PM
Tiny
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PS. Do you know anything about the Billy Craft Jeep dealership in Lynchburg?
Thank you,
Stumped in Va
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Thursday, October 24th, 2019 AT 8:44 PM
Tiny
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Yes. If the window is up and the fuse blows, I would assume it would stay up. That is what doesn't make sense if they say it drops when the fuse blows. Again seeing it may help explain that.

As for Billy Craft, I am familiar with them and they are good as well. I wasn't sure if you were close to Lynchburg so I didn't suggest them as Campbell County stops a little South of there, I believe.

If it were me, I would take it into one of them and give them the history and if possible show them what it is doing and I am sure they will figure it out.

Keep me posted. Thanks
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Thursday, October 24th, 2019 AT 8:53 PM
Tiny
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Both are within my range. I will keep you posted. Thanks so much.
Stumped in Va
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Thursday, October 24th, 2019 AT 8:57 PM
Tiny
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New posting. Got my Jeep home today and the owner of the company told me that as long as I don't power the window down, it should stay up. He said he knew he had kept my Jeep a long time but, it was because he really wanted to fix the problem. He said he really got stumped on it also. He at least kept his word and didn't charge me for the time and new switch he put on it. He had my new motor that he took off for me but while he was out of the office another guy picked it up by mistake. He said he knew him well and had contacted him to bring it back, so I don't know what the outcome will be on the motor. I am going to take the switch and unplug it, try to brace the window some way until the spring before tackling it again. I don't have a way to take a video and not really going to take a chance with it falling again. Maybe I can get it to one of the dealer's you named in the spring. If I every get it fixed, I will let you know.
Thank you for the help and suggestions.
Stumped in Va
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Friday, October 25th, 2019 AT 8:08 PM

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