Wow! Sorry to hear this.
To respond to what you have experienced I must say that you have a more serious/severe problem. I did experience the temperature peaking 'H' one time which I had to pull over and allow my Civic to cool before I ventured back onto to road to get home. I immediately (next business day) scheduled an appointment at my local dealership. They replaced the thermostat stating it was sticking and was most likely the problem. After getting my car back shortly thereafter I still felt that something else was not right. For a little over a year I would get subtle hints that something was still a matter with my civic like whiffs of coolant, occasional idle changes and lastly the heater acting up and the flicker in the temperature which ultimately made me take the car back to the dealership.
Also, allow me to remind you that our cars were in a class-action lawsuit which Honda settled by extending the warranty by 5% on the warranty expiration of your vehicle. I bought an extended warranty up to 100,000 which meant my warranty was good through 105,000, which I was not fully aware of until I brought my car in this last time at 106,000. So with this serious issue I am now on my own with financing which was at $1,700.00 at the last update.
I would like to take the opporitunity to follow up with my original post. Because of the dollar amounts thrown at me in the beginning I felt that the dealership was possibly trying to take advantage of me. I did some outreach and as it was explianed to me, there is three entities involved.
Honda Corp Ltd.
Honda Care (warranty company - absolutely no cross with Honda Corp).
Honda Corp was my first call. They were very polite but blunt, experienced and professional and actually provided me some personal opinion which I asked for thinking they would not dare but he did. I appreciated that but basically they could not offer me any support other than to create a compliant (case) number and review my whole situation. Given the odds he suggested I not go that route but to contact Honda Care to see if they would provide any payment assistance towards the completed work. Honda care also had bad news for me that because the vehicle is at 106,000 miles my warranty has since expired and they would not entertain my request for any issues with the vehicle.
After my desperate attempts for Honda to make this a better than negative experience I spoke with the service folks with no heavy hands. They seemed eager to find a way to make the service less painful and claim that they were able to push some assistance through from Honda Care to relief me from 25% of the total service bill. So, they did a new water pump, all new belts (including the timing belt), the engine head went to a machine shop for testing, testing came back okay but they resurfaced the head, oil change, coolant flush, washed my car and eat the rental car rate (thirty five/day for a week) for $1,300, 00.
I have had my car for little over a week and I still smell coolant. Besides that everything else is a okay. Yes! I can go out start the car and kick on the defrost and watch the frost melt minutes after the car has been running, again.
Sunday, December 6th, 2009 AT 2:50 PM