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Engine shut off when A/C was turned on, will not restart

Tiny
JOEY VOSS
  • MEMBER
  • 2014 FORD FUSION
  • 4 CYL
  • 2WD
  • AUTOMATIC
  • 100,000 MILES
I started the car the other day and turned on the A/C and my car instantly shut off and I cannot restart it. No clicks, no sounds, no nothing. In the "on" position, the car throws a bunch of errors at me that keep cycling over and over. The shifter is also locked in park and I cannot move it. I have dash lights and the radio but nothing else, no headlights or dome lights. Please help!
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Monday, April 22nd, 2019 AT 10:50 AM

16 Replies

Tiny
SCGRANTURISMO
  • MECHANIC
  • 4,897 POSTS
Hello,

This sounds like this could be a problem with your battery. Check the connections and make sure they are clean, corrosion free, and tight, making good metal to contact. I have included a few links down below for you to go to:

https://www.2carpros.com/articles/how-a-car-battery-works
https://www.2carpros.com/articles/symptoms-of-a-bad-car-battery
https://www.2carpros.com/articles/everything-goes-dead-when-engine-is-cranked

Please go through these guides and get back to us with what you are able to find out, please.

Thanks,
Alex
2CarPros
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Monday, April 22nd, 2019 AT 1:08 PM
Tiny
JOEY VOSS
  • MEMBER
  • 10 POSTS
Tested the battery and it had plenty of volts and amps.
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Monday, April 22nd, 2019 AT 3:10 PM
Tiny
JOEY VOSS
  • MEMBER
  • 10 POSTS
The battery is only six months old. I cleaned off the terminals and connections to be sure they were free of any corrosion or debris of any kind. Made sure everything had a good 100% metal to metal contact. Also the battery was disconnected for thirty minutes in a attempt to hard reset the computer and still the same results. PCM? Relay? Blown fuse? Computer fried? A/C compressor seized?
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Monday, April 22nd, 2019 AT 4:09 PM
Tiny
SCGRANTURISMO
  • MECHANIC
  • 4,897 POSTS
Hello,

Okay, what Direct Trouble Codes (DTC)(s) is your vehicle throwing?

Thanks,
Alex
2CarPros
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Monday, April 22nd, 2019 AT 6:47 PM
Tiny
JOEY VOSS
  • MEMBER
  • 10 POSTS
Steering assist fault and park brake malfunction, coolant, etc.
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Tuesday, April 23rd, 2019 AT 9:42 AM
Tiny
JOEY VOSS
  • MEMBER
  • 10 POSTS
Traction, low coolant, etc.
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Tuesday, April 23rd, 2019 AT 9:48 AM
Tiny
SCGRANTURISMO
  • MECHANIC
  • 4,897 POSTS
Hello again,

Okay, can you get me the exact DTC numbers from the Data Link Connector. You will need a code reader. If you are unsure on how to do this I have included a link for you to go to below.

https://www.2carpros.com/articles/checking-a-service-engine-soon-or-check-engine-light-on-or-flashing

If you do not have a code reader you can go to your local parts house, like Autozone, and they will read them for you for free. Please get back to us with the list of DTC's. They will have a letter and four numbers after the letter.

Thanks,
Alex
2CarPros
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Wednesday, April 24th, 2019 AT 12:13 AM
Tiny
JOEY VOSS
  • MEMBER
  • 10 POSTS
I have already tried two different scanners, neither one can pull any codes. Just says "connecting".
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Wednesday, April 24th, 2019 AT 6:07 AM
Tiny
KEN L
  • MASTER CERTIFIED MECHANIC
  • 42,878 POSTS
Hello,

This does sounds like a voltage problem like the battery has shorted out. I know it is new but it can be defective. can I ask which brand of battery you used? Also lets get a voltage reading please use this guide to help:

https://www.2carpros.com/articles/car-battery-load-test

and

https://www.2carpros.com/articles/how-to-use-a-voltmeter

Please run down these guides and report back.
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Wednesday, April 24th, 2019 AT 11:30 AM
Tiny
JOEY VOSS
  • MEMBER
  • 10 POSTS
Duralast battery. When I put it on the battery charger is was reading 12.2 to 12.6 volts.
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Wednesday, April 24th, 2019 AT 11:33 AM
Tiny
KEN L
  • MASTER CERTIFIED MECHANIC
  • 42,878 POSTS
Does the battery pass the load test?
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Wednesday, April 24th, 2019 AT 11:42 AM
Tiny
JOEY VOSS
  • MEMBER
  • 10 POSTS
Haven't tried that yet. I'm at work.
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Wednesday, April 24th, 2019 AT 11:48 AM
Tiny
JOEY VOSS
  • MEMBER
  • 10 POSTS
My brother in law is my hero! Okay, so there are some bigger fuses under the fuse box by the battery. Took that off looked at them, they looked alright. Then he tried to start it up and BOOM! It started right up. Wth! Best we can come up with is the anti-theft got tripped somehow. Question mark. Anyways if you have a Ford keep in mind those hidden fuses! Thanks for all the help.
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Wednesday, April 24th, 2019 AT 5:58 PM
Tiny
KEN L
  • MASTER CERTIFIED MECHANIC
  • 42,878 POSTS
Good work! Can you take a picture and upload it on where the fuses are? That would be great and it will help others.
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Thursday, April 25th, 2019 AT 10:35 AM
Tiny
JOEY VOSS
  • MEMBER
  • 10 POSTS
Everything is back in place currently. I wasn't there to take a picture but I'm told under the fuse box under the hood. Take that fuse box off and they are sitting right there. Good luck and thanks to all for all of your help. This is a great place for people who don't have a lot of money for huge repairs to at least get some help troubleshooting the issue.
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Thursday, April 25th, 2019 AT 12:07 PM
Tiny
KEN L
  • MASTER CERTIFIED MECHANIC
  • 42,878 POSTS
Glad you could get it fixed, that kind of problem can be tough. Please use 2CarPros anytime we are here to help.
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Thursday, April 25th, 2019 AT 1:47 PM

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