All I can say is wow. That is amazing. Okay.I gotta say. When you said ". Wires are bare and shorted enough to melt half the plug." I am thinking something different than this.
Pics speak a thousand words.
Mr Weizel is correct there. Sad but we do see that.
If it were me, I would take plenty of pics and well, I can only tell you what I have done and you take it from there and do what works for you.
Someone hit the rear door on my car. I marked several parts in different places and dropped it off to the dealer. A week later, looked at the bill, and it said new door, etc etc. I looked under the door and there were my punch marks. I asked the person why was I charged for a new door etc when that was my door. Did he want to look under it too. After he turn as red as a tail light he said he would be right back. He did and his story was great. Okay, maybe not. Although they still wanted to charge me "some for my door" So.I took it home and inspected it. After almost $2000.00 dollars worth of parts due to minor paint overspray. Other things that were not exactly perfect, not that I expect perfect but.(Only because they were trying to be evil) I sent a letter with pics and the cost of the new parts to replace to the Dealership Manager with a letter explaining all of the happy folks I was going to talk to. You know. Local TV, newspapers, BBB, etc about the outstanding service his dealership provided. I gave him 3 days to contact me with a solution. In two days.(He must not have been busy) he contacted me and told me to bring it right in and they would fix it. I said, no. You already tried to fix me. Don't trust you now. He said how about a $2000 dollar check. End of story.
Will they all be victories. No. But to me they didn't do you fair.
Do what you think. Let us know. Good luck!
Monday, December 8th, 2008 AT 9:27 PM