Thanks very much for the detailed reply! Your response helps me appreciate what this may look like from the other side (the repair shop's) side of these encounters. It seems that understanding and giving the mechanic the chance to make it right is the best next step. From the customer side, of course, it is upsetting to pay a thousand dollars and still end up on the side of the road a few days later. I am a person who has maintained my car the best I can to avoid unexpected crises and so it is a bit scary to find myself stranded anyway.
That said, your "big picture" perspective helps me appreciate that there is little advantage to most shops to mess up and have to put in additional hours for free to correct the problem. The best outcome, in any event, will come from assuming everybody wins if it is a successful fix this second time, rather than assuming that the repair shop will benefit in some way from bringing me back in four days after the initial repair. Your response makes clear that this is very unlikely.
Thanks again for the response. You argue for the kind of understanding I think people on both sides of a service encounter need to try to have more often. I'll let you know how this resolves.
Sunday, March 15th, 2015 AT 11:03 PM