Hi SusanStolarz. Welcome to the forum. You have to take responsibility for several mistakes rather than blame others. First of all, I don't understand why so many people don't know what "turns over" means.
"It acts like it wants to start but the engine won't turn over".
If it doesn't turn over, how can it act like it wants to start? Second, we understand that by the time people resort to visiting this forum, they've already tried the common and simple stuff, so we know we're likely dealing with an unusual or difficult problem. It is unrealistic to expect a correct answer on the first reply. We are not psychic, and we can't see the broken part, we can't hear the noise, and we can't feel the vibration. We have to rely on your description of the symptoms and when they're confusing, it will often take a lengthy conversation over many days to clarify what is happening. Until that hapens, we don't know what you know about your car.
Replacing the fuel filter and pump tells us you don't know how these systems work and why those parts won't cause this problem. You already know that "guessing is expensive", as you said, and it's the least effective way to repair a vehicle. Since we know how these circuits and systems work, we often provide you with some tests to perform, then report the results. These ARE generic responses that are often copied and pasted so we don't have to keep typing the same things over and over. Later, when we start to narrow down the cause of the problem, the responses become individualized, and often require substantial time with our noses in a service manual or other resources. We make phone calls and road trips on your behalf to research the problem. I thought the reply from rasmataz was a very good one as he led you directly to parts that can cause your problem. If these parts have been checked already, you didn't tell us. If they prove to not be the cause of the problem, the conversation doesn't end there; it's just getting started. You've had this problem for months. We deserve maybe a few days to work our way to a solution as a team.
Imagine walking into a room full of people, saying "hello" to the first person you meet, and then getting angry because the conversation didn't instantly revolve around you. Instead, you get a generic reply such as "nice to meet you". That's not a reason to storm out of the room. It's simply a starting point. That's what you got here; a starting point. It's fine if you want to run out of the room before we figure out the problem, but you don't have the right to be angry with rasmataz. Most people understand his reply is the beginning of the conversation, not the end.
Third, we have no control over your donation which is greatly appreciated. In my case, I've crashed five computers since January. The donations I receive do not cover the cost of repairs, the extra cost to my electric bill, the gas to run ten miles to town to look at a similar car, or the thousands of dollar I spent on paper service manuals, all for your benefit. We do this as a service to help people such as yourself. If you don't appreciate the effort, see how far you get at a repair shop for the same amount of money. But be prepared to answer multiple questions. Don't expect to dump your car off and have it repaired without providing more details within a lengthy conversation. You will need to contact one of the owners of this web site to ask for a refund. You are the third person I've run across who has unrealistic expectations and demanded a refund. As with the others, I will make my personal e-mail address available to you in case you can't figure out how to contact them, but the previous two people had no problem getting a refund. If you don't get satisfaction, contact me directly, and I will contact the site owners on your behalf. You're welcome to be dissatisfied, but you don't have the right to be angry.
If you visit us again in the future, understand that your donation is a much-appreciated tip, not a requirement. Isn't it neat that there are people here who will allow you to ask a question and get followup replies at no charge? You are required to be a paying member at most other similar sites. You are lucky to have found people here who are happy to help, even when no donation is included with the question. How would you like to work for free and pay for your expenses so someone else could benefit? Woops; now I'm getting into a political rant!
Feel free to contact me if you don't get your refund. Rasmataz may have already made your wishes known to the site owners; that I wouldn't know. You can also repost the question without the donation, but please clarify the description of the symptoms.
Thursday, May 27th, 2010 AT 3:07 PM