Sunroof shade not closing and unresponsive sunroof buttons

Tiny
RGO87
  • MEMBER
  • 2015 FORD EXPLORER
  • 2WD
  • AUTOMATIC
  • 50,000 MILES
I have the XLT model with sunroof/moon-roof combo.

the sunshade will only close in the back moon-roof portion but refuses to close over the front sunroof portion.

Tilt and slide buttons also non responsive

i have tried to look for the fuse for this but the manual is no help.
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Sunday, June 16th, 2019 AT 7:53 PM

14 Replies

Tiny
KEN L
  • ADMIN
Hello,

Thanks for the video it really helps. here are the sun roof wiring diagrams and a guide to help check for power, but it looks like the smart motor has gone out. here are instructions on how to change it out:

https://www.2carpros.com/articles/how-to-use-a-test-light-circuit-tester

Check out the diagrams (below). Please let us know what you find. We are interested to see what it is.
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Tuesday, June 18th, 2019 AT 6:38 PM
Tiny
OVERTHIS
  • MEMBER
What worked for you? I have this same problem with my 2013 xlt
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Sunday, September 1st, 2019 AT 10:12 AM
Tiny
KEN L
  • ADMIN
It looks like they came back to read the post but did not respond so I assume it did. The wiring diagrams above show how the system works and how to change the motor out. Please let me know how it goes.
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Sunday, September 1st, 2019 AT 10:55 AM
Tiny
DDUNHAM
  • MEMBER
I have the same exact problem described on our 2015 Explorer Sport. Can you please provide the instructions for initialization after the repair is completed?
Also, is there a separate motor for the shade and the glass, or is the just one motor for both?
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Wednesday, August 12th, 2020 AT 3:45 AM
Tiny
KEN L
  • ADMIN
Here is the repair instructions and relearn procedures for the sun roof.

Roof Opening Panel Motor Initialization Sliding Glass Panel
General Procedure

image WARNING: Keep objects and body parts clear of the glass panel when carrying out the initialization procedure. During the initialization procedure, the glass panel closes with high force and cannot detect objects in its path. Failure to follow this instruction may result in serious personal injury.

NOTE: A new front sliding glass panel motor will only move towards the VENT position and must be initialized.

NOTE: The roof opening panel motor(s) must be initialized when repairs are carried out on any part of the roof opening panel system, including whenever

the roof opening sliding glass or power shade motor has been removed from the roof opening panel system.
The roof opening panel glass has been removed from the roof opening panel system.
The roof opening panel assembly has been removed from the vehicle.
A new roof opening sliding glass or power shade motor has been installed.
A new roof opening panel glass has been installed.
A new roof opening panel assembly has been installed.
NOTE: The driver or passenger front door must be open during the entire procedure.

Open the driver or passenger front door.
Turn the ignition to the ON position.
Complete the following within 5 seconds:
Cycle the ignition to the OFF position and then back to the ON position.
Push the TILT switch for less than one second and release.
Push and hold the TILT switch until full glass open and closed is witnessed (this could take up to 20 seconds to start).
Release the switch and verify successful initialization by carrying out one-touch open, one-touch close and one-touch vent operations.

Check out the diagrams (below). Please let us know if you need anything else to get the problem fixed.
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Wednesday, August 12th, 2020 AT 12:50 PM
Tiny
DDUNHAM
  • MEMBER
Thanks Ken, this helps a lot. Can you please provide provide an image of the parts listed in the 4th photo (the one showing the motor)? Thank you.
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Wednesday, August 12th, 2020 AT 5:25 PM
Tiny
KEN L
  • ADMIN
Here is the part numbers for the motors:

Motor BB5Z15790A $178.00

Can you please shoot a quick video with your phone so we can see what's going on? That would be great. You can upload it here with your response.
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Thursday, August 13th, 2020 AT 5:14 PM
Tiny
MATT PHILLIPS
  • MEMBER
Good evening. I have a similar problem, except my moonroof is stuck all the way open/back. I have checked and changed the fuses. I put my switch in another Explorer and it worked just fine. I have changed the motor. I cannot get the motor to initialize. I m assuming because the glass is all the way back. Any tips?
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Wednesday, September 23rd, 2020 AT 6:36 PM
Tiny
KEN L
  • ADMIN
Do you have power at the violet/red wire at the controller or #F8 fuse (key on) in the fuse panel under the hood? This guide will help:

https://www.2carpros.com/articles/how-to-use-a-test-light-circuit-tester

Check out the diagrams (below). Please let us know what happens.
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Saturday, September 26th, 2020 AT 10:01 AM
Tiny
COREY BRADSHAW
  • MEMBER
I m having the same issue with my wife s 14 limited. After some preliminary diagnostics,
-both fuses are good
-have 12 volts on terminal 1 at the glass smart motor
-ground on terminal 4
-only showing roughly 4.5 volts on terminal 5 and 6 when I press the switch accordingly

I guess my question is, is this correct? I m familiar with the fact that some electronics use a 5 volt reference. But just unsure of this. Any input would be greatly appreciated.
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Monday, August 9th, 2021 AT 6:08 PM
Tiny
ASEMASTER6371
  • EXPERT
Good morning,

I attached the wiring diagram for you to view.

No, the voltage is too low. Looks like you may need the control module as there is not enough power for the motors to work.

https://www.2carpros.com/articles/how-to-check-wiring

https://www.2carpros.com/articles/how-to-use-a-voltmeter

There is a second fuse as well I highlighted the wire for you.

https://www.2carpros.com/articles/how-to-check-a-car-fuse

Roy
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Thursday, August 12th, 2021 AT 3:25 AM
Tiny
KTPATTERSON
  • MEMBER
I m having the same issue with my 2015 Explorer Sport. I initialized and was able to get the shade all the way forward but if I retract it again then I cannot get it to come forward without initialization. So if I am going to replace any motors do I need to replace both motors or just the glass motor?
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Tuesday, August 9th, 2022 AT 11:33 AM
Tiny
KTPATTERSON
  • MEMBER
Replace both motors or just the glass one?
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Tuesday, August 9th, 2022 AT 11:34 AM
Tiny
KEN L
  • ADMIN
They don't say, I would replace the shade motor and try it, just don't fully reassemble and do the second one if it doesn't work correctly.
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Wednesday, August 10th, 2022 AT 11:40 AM

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