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Steering wheel controls do not work

Tiny
KIKER74
  • MEMBER
  • 2010 MAZDA 6
  • 4 CYL
  • 2WD
  • AUTOMATIC
  • 110,000 MILES
Suddenly volume control and up or down track control do not work.
Is there a fuse for the steering wheel button controls?
Sunday, May 31st, 2020 AT 7:12 PM

7 Replies

Tiny
KEN L
  • MASTER CERTIFIED MECHANIC
  • 42,883 POSTS
Hello,

This is common when the clock spring goes bad, I have included the instructions on how to change it in the diagrams below. Can I ask if you have had any steering work done recently? If so they can make a mistake by turning the wheel which breaks the spring. Check out the diagrams (below). Please let us know what you find. We are interested to see what it is.
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Monday, June 1st, 2020 AT 12:32 PM
Tiny
KIKER74
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  • 9 POSTS
Thank you for this information.
I haven't had any work done to the steering wheel ever.
One thing I'd like to add is that the "Info" button that displays the miles per gallon remaining etc also displays the clock stopped showing me the clock as well all at the same time.
So not sure if what could have caused the steering wheel button controls and the Info button that is not located in the steering.
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Wednesday, June 3rd, 2020 AT 6:42 PM
Tiny
KEN L
  • MASTER CERTIFIED MECHANIC
  • 42,883 POSTS
Okay, lets check all fuses to start. here is a guide to help and the fuse locations please test the fuses with the key on:

https://www.2carpros.com/articles/how-to-check-a-car-fuse

Check out the diagrams (below). Please let us know what happens.

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Saturday, June 6th, 2020 AT 11:26 AM
Tiny
KIKER74
  • MEMBER
  • 9 POSTS
Thank you Ken,

All fuses are okay!
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Saturday, June 6th, 2020 AT 1:23 PM
Tiny
KEN L
  • MASTER CERTIFIED MECHANIC
  • 42,883 POSTS
Good to hear, it still can be the clock spring because it control the mode function. The only way to be sure is to test the spring. here is a guide and the radio wiring diagrams along with the instructions on how to remove the clock spring:

https://www.2carpros.com/articles/how-to-check-wiring

Check out the diagrams (below). Please let us know what happens.
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Monday, June 8th, 2020 AT 10:32 AM
Tiny
KIKER74
  • MEMBER
  • 9 POSTS
Update: Issue found although not sure how it all relates.

After market back up camera had also stopped working and rather that check the clock spring first I went to the camera.
I followed the camera cable all the way to the back of the after market head unit and noticed that the RCA video cable broke because the cable connector is pushed against the frame once I turned it and pushed it again the camera started working, the clock display came back and the steering wheel controls all worked again.
I'm buying and L RCA connector adapter so the regular connector is not smashed against the frame when I install it again.

Thanks for your help.
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Saturday, June 20th, 2020 AT 10:26 AM
Tiny
KEN L
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Great find, the system must be related through the CAN. Glad you could get it fixed, that kind of problem can be tough. Please use 2CarPros anytime we are here to help.
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Saturday, June 20th, 2020 AT 11:36 AM

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