The representative said the guide pin that holds the counter balance shaft housing was misaligned. Toyota inspector came out and determined toyota wouldn't help since the mechanic was instructed not to touch it in the bulletin. Toyota is offering a 71,000 mile engine since Toyota won't help, it's on the dealer's dime. I asked the service to rep to find out what year the engine is, how much was damaged, and since we replaced the bottom part of the engine and it was new and the cylinder head was sent our to be rebuilt would anything from that engine be salvaged? Where is the balance shaft housing? Is all this true? I've tried doing research but haven't found much or don't know what to search for.
Thursday, February 11th, 2016 AT 5:26 PM