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There is a chance you may have to return the vehicle to the dealer for key registration reset. Try this first. If it does not help, let me know.
Note: If you have anything on the key ring that can cause interference with the unit, remove it. Items such as small automated payment cards can interfere with the system.
A. Leave the ignition switch in "on" position for approximately five seconds.
B. Turn ignition switch to "off" or "lock" position and wait approximately five seconds.
C. Repeat step 1 and 2.
D. Start the engine while holding the device (which may have caused the interference) separate from the registered NATS key. If the no start condition re-occurs, NISSAN/INFINITI recommends placing the registered IVIS (NATS) key on a separate key ring to avoid interference from other devices. If there is no device to cause interference, reprogram the key and NATS.
Let me know if this helps.
Friday, September 14th, 2018 AT 7:51 PM