Ok I was called last Friday by the Mechanic from Ford, I was told the Head Blew, the Valve fell into the engine, etc. The warranty company went to investigate, took pictures and called with a decision. They said that the car is not covered, and the Mechanic said under what grounds, so warranty rep says that the C-clip and Spring weren't covered, but they wanted a further breakdown of the engine to find out what exactly caused the engine to cease. Mechanic said he was supposed to take the engine apart to find the point-of-failure, basically Mechanical Failure which he no doubt has provided proof of, so he refused to take further breakdown the engine. Mechanic then asks questions, one of which was do you agree that this car needs a new engine, rep says yes, then pay, NO! Mechanic provided 4 possibilities for the failure, 3 of 4 which weren't covered, the last one, as he said, "Mechanical Timing", basically the valve and the piston were not in sync and one hit the other and bam, no engine lol. Rep says most likely its not covered we have clauses that help us not to cover things, Mechanic gets mad, says well I moonlight as a investigator for the DMV, lets see what they have to say about this. Rep bit his tongue then said I would have to talk to my supervisor to find out if its covered or not, I will call you back. So we have to wait til the Rep calls back to see if its covered. I was asked to bring contract so Mechanic can look over to see if he can re-word it to make it work for my advantage, and he found they don't care about the mechanical failure but why it failed and what caused it to fail. I then went to dealer and explained and said if this isn't helping me I want my money back. I had the Van for one and a half years, was almost done paying for it and I just have a nice roomy rock, so dealer told me that he will take care of me if warranty doesn't cover repair. He would take Van in as a trade in and get me into a new vehicle of my choice. Win win situation. I just have to start from the beginning on payments.
Monday, May 18th, 2009 AT 2:26 AM