Well, I resist going to the extreme of a lawsuit, but I would keep that as a bargaining chip. Having said that, did you authorize this block of time? How much time did you give them to find the problem? You had to sign for this time, is that correct? I would tow it back to them(on their nickel, not yours) and have your attorneys business card in hand. Speak directly to the service manager and be nice, I know it is difficult, do not let emotion into the conversation, marshal your paperwork and be ready to pay that retainer for the legal fees. Let me know how it goes mate, and I would be interested to know what dealer you are talking about. An ombudsman would be a good thing to have here.
Saturday, October 17th, 2009 AT 11:08 PM