Some noise is normal. But it sounds like this has gone beyond normal for you. There are some Technical Service Bulletins put out by VW/Audi about this specific complaint, which is why they are blowing it off. If you feel this is getting worse and want it addressed seriously, you may need to take it to another dealer for a second opinion. You'll be surprised at how often they don't think it's a problem while it's on their dime.
Make sure the oil is full and the proper viscosity.
There is a possibility that the cam tensioners are worn or that they are not receiving enough oil pressure.
Monday, July 20th, 2009 AT 10:05 PM