Update the operating system It would update reach about 63% then fail?

A month or two ago, I ordered a new GPS update for my vehicle listed above. This cost $160 and came on two USB sticks. This came from Mopar website. Before I could install the GPS, it said my “operating system” (my term) for my car needed an update. There was a separate memory stick. I tried to update the operating system for several hours. It would update reach about 63% then fail. I never got past that point. I never installed the new GPS system.

My concerns:

1. I would like to have an up-to-date operating system for my car. It’s 3 years old.
2. I would like to have current maps for my car.
3. I am worried that I might have messed up the system with my multiple, failed install attempts.

On Friday evening, quite suddenly my car would not start. The headlights would work, but the pedal seemed to be stuck down. The information system would commence but not complete.

Called AAA. By using some sort of mobile jump, the car started instantly.

Towed the car to AAA service. After a day or so, they stated they couldn’t help me as “they could not get past Jeep security” and I had to go to Jeep dealer. So, we towed the car to Jeep.

Jeep has had it for two days. They don’t inspire confidence. In my heart, I think I screwed up what I call the “operating system” and the Jeep simply needs to be “re-booted” with a new update to the software installed.

After 2 days, the Jeep dealer responded with the following on the next page. The costs seem excessive but maybe I am unused to these costs.

I saw your response where you said to replace the batter first. (Is it really $527 for a new battery?)

This makes sense but they said the starter fails.

I am looking for feedback. I am wondering if the car can be towed back to AAA and ask that they replace the batter and the starter/starter relay.

What are your thoughts?