2011 Ford Other Figo problems after service

Tiny
ASH MENON
  • MEMBER
  • 2011 FORD
  • 1.2L
  • MANUAL
  • 12 MILES
Hi am using a Ford Figo since 3yrs, the car was excellent until my 1st paid service. Pls note the problems faced:

1.I had my windscreen replaced due to a stone hit at Ford' s service station after which my dashboard is making some kind of rattling sound. At Ford they did some Tapping work but in vain, the sound still persists.

2. Rear doors making sounds while driving on bad bumpy roads. At Ford they did soor striker adjustmwnt but sound still persists though not as much as before.

3. While getting down from rear end there is some kind of squeaking sound from the rear & this happens when the brakes are pressed while getting down from the rear. The vehicles RTB has been replaced due to manufacturing defect.

Being experts please provide me a solution to these problems. Waiting for your speedy reply

Regards
Ashish
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Sunday, December 14th, 2014 AT 12:31 AM

17 Replies

Tiny
JACOBANDNICKOLAS
  • EXPERT
All of the things you mentioned seem like adjustment issues except the squeaking sound. Can you tell aprox where the noise is coming from?
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Tuesday, December 16th, 2014 AT 4:32 AM
Tiny
ASH MENON
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Thanks for your quick reply, the sound is coming from the rear left wheel below & near the suspension, please provide me a solution to this too as I could get it fixed too.

Thanks & Regards
Ashish
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Tuesday, December 16th, 2014 AT 6:21 AM
Tiny
JACOBANDNICKOLAS
  • EXPERT
I have to be honest, it could be many things. Have you checked rubber bushings?
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Tuesday, December 16th, 2014 AT 6:21 PM
Tiny
ASH MENON
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No was waiting to get an experts advice before getting any work done so thst no other problems occur. Apart frim rubber bushing what else do I need to tell the technicians to check?
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Tuesday, December 16th, 2014 AT 11:21 PM
Tiny
JACOBANDNICKOLAS
  • EXPERT
The only other thing I can think of is to check for misaligned components or something loose.
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Wednesday, December 17th, 2014 AT 5:27 AM
Tiny
ASH MENON
  • MEMBER
Sorry for the delay in reply & thanks for the answers, I'll surely get the above mentioned things checked.

Also I wanted to know that my vehicles has been driven 12,500 kms in a span of 3yrs. But when I go for servicing they give me heavy bills saying you need to change this & that, I dont have much of running as can understand that the vehicle is driven quite less.
Could you please suggest me what are the things I need to get done at the time of service that is really required so that I could get rid of these unnecessary fat bills. Pls note that mine is a petrol car.

Regards
Ashish
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Friday, December 19th, 2014 AT 10:59 PM
Tiny
JACOBANDNICKOLAS
  • EXPERT
With that low of mileage, it shouldn't need much. What are they selling you?
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Monday, December 22nd, 2014 AT 10:14 AM
Tiny
ASH MENON
  • MEMBER
They have charged me for the foll:
1. Plug oil drain
2. Air cleaner filter
3. Engine oil filter
4. Brake fluid
5. Engine oil
6. Mag wheel weights (25gms) & (15gms)
7. WW-05 (5gms)
8. Wheel & tyre balance
9. Brakes front & rear inspection
10. 20,000km service
11. GE -010 Consumables
12. VAS - Misc repairs
13. Labour charges
14. Parts charges
15. Service tax
16. Value added tax

Apart from this there is again some engine oil filter & engine oil 5W30,
Total service charges was 7,475.
Pls tell me what I really need to do at time of service
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Monday, December 22nd, 2014 AT 11:20 PM
Tiny
JACOBANDNICKOLAS
  • EXPERT
Everything you listed was general maintenance or labor to check / inspect. Are you in the USA? Is the price you listed US dollars?
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Tuesday, December 23rd, 2014 AT 5:18 AM
Tiny
ASH MENON
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No in India
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Tuesday, December 23rd, 2014 AT 6:18 AM
Tiny
ASH MENON
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I still feel the service cost is too much for a vehicle which has a very less usage. Would like to hear from you if I need to continue with the same at the time of service or anychanges required?
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Tuesday, December 23rd, 2014 AT 6:27 AM
Tiny
JACOBANDNICKOLAS
  • EXPERT
Can you tell me what that would equal in USD? Also, do you have other locations to chose from for service?
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Tuesday, December 23rd, 2014 AT 8:31 AM
Tiny
ASH MENON
  • MEMBER
Yup I do have other service centres but I guess the rates are the same. USD would be apprx $124.
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Tuesday, December 23rd, 2014 AT 10:34 PM
Tiny
JACOBANDNICKOLAS
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I would pick one that you can trust and have them provide a second opinion before allowing the dealer to do work.
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Wednesday, December 24th, 2014 AT 3:45 PM
Tiny
ASH MENON
  • MEMBER
Took the car to the same dealer who has another workshop which has opened some time back, to my luck the have solved my problem:

They removed the dashboard and refixed it now the sound has gone, some bolts were not tightened is what they said why the dasboard was rattling.
About the noise coming from the rear they said it is common in all cars even they said that it comes when you apply brakes when on slope.
For the rear doors they did the setting once again & now no problem.
Just wanted to say thanx for the help provided by you all. Thanx once again
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Thursday, December 25th, 2014 AT 11:44 PM
Tiny
JACOBANDNICKOLAS
  • EXPERT
That's good news. I'm glad it got worked out for you. If you have questions in the future, let me know and I'll try my best to help.

I wish you and your family a Happy New Year!

Joe
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Saturday, December 27th, 2014 AT 6:58 PM
Tiny
ASH MENON
  • MEMBER
Yup sure shall contact you if I come up with any problem in future.
Wishing you & your family too A Very Happy & Prosperous New Year.

Regards Ashish
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Tuesday, December 30th, 2014 AT 12:46 AM

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