Engine i'll not crank over - Bad starter?

Tiny
PETER TROPPER
  • MEMBER
  • 2010 CHRYSLER TOWN AND COUNTRY
  • 3.8L
  • V6
  • 2WD
  • AUTOMATIC
  • 140,000 MILES
Car will not crank but click sound at starter. I replaced the starter but same thing is happening. I used jumper cables to help battery. Have 13+ volts at starter and solenoid when trying to start. Thought we had a bad rebuilt starter so exchanged it for another and still the same problem. Checked starter relay by switching with an identical relay for rear blower motor. Confused as to why it won't crank with all good voltages.
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Wednesday, June 5th, 2019 AT 4:59 PM

3 Replies

Tiny
JACOBANDNICKOLAS
  • EXPERT
Welcome to 2CarPros.

If you have a good starter and the correct voltage to the starter but only get a click, it's one of two things. Either you have a loose or corroded battery terminal which fails when placed under a load or the main ground from the battery to the engine block is loose, damaged, or corroded.

I know that sounds really basic, but since the same thing is happening with multiple starters and you have already checked voltage, it has to either be a bad connection or the engine is locked.

I'm going to add a couple things just so you can confirm everything was done correctly.

Here is a link that explains how to replace a starter:

https://www.2carpros.com/articles/how-to-replace-a-starter-motor

Here is a link that explains what to check if the starter fails to work:

https://www.2carpros.com/articles/starter-not-working-repair

Here are the directions specific to your vehicle for replacing the starter. The attached pictures correlate with these directions.

____________________________

STARTER - INSTALLATION
3.3/3.8L

pic 1

NOTE: Graphic depicts 3.3L AND 3.8L starter motor with six speed automatic transmission. If equipped with 3.3L engine and a four speed automatic transmission skip steps 1 through 5.

1. Install the starter motor dust shield (4).
2. Rotate starter assembly (5) to allow positioning into transmission (2).
3. Install starter assembly (5) to transmission (2).
4. Install two front transmission mount to starter mounting bolts (3) and tighten to 47 Nm (35.5 ft. lbs.).
5. If equipped with six speed auto transmission, install transmission to starter mounting bolt (1) and tighten to 47 Nm (35.5 ft. lbs.).

pic 2

NOTE: Graphic depicts 3.3L starter motor with four speed automatic transmission.

6. Install the starter motor dust shield (4).
7. Rotate starter assembly (5) to allow positioning into transmission (2).
8. Install starter assembly (5) to transmission (2).
9. Install two front transmission mount to starter mounting bolts (3) and tighten to 47 Nm (35.5 ft. lbs.).
10. If equipped with four speed auto transmission, install transmission to starter mounting stud (1) and tighten to 47 Nm (35.5 ft. lbs.).

pic 3

11. Install battery cable (2) and nut (1) to solenoid stud (3). Tighten nut to 14.5 Nm (128 in. lbs.).
12. Connect electrical connector (5) to starter solenoid (4).

pic 4

13. Remove engine support tool 8534-12 or equivalent.
14. Connect the negative battery cable, tighten the nut to 5 Nm (45 in. lbs.).

___________________________________

Let me know what you find or if you have other questions.

Take care,
Joe
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Wednesday, June 5th, 2019 AT 8:46 PM
Tiny
PETER TROPPER
  • MEMBER
Thank you. I found two ground connections, one under the battery connected to body. I cleaned this but same problem. I then found a second ground cable from battery to the transmission, cleaned it up and voila it started right up. Thanks.

As a side note before I hunted for the ground connections I connected the black side of a jumper cable from the battery to a good ground spot on the engine. The van started so that verified it was a ground problem.

Peter
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Thursday, June 6th, 2019 AT 5:03 PM
Tiny
JACOBANDNICKOLAS
  • EXPERT
Welcome back:

That's good news. The bad news is most likely your original starter was good. LOL If never fails. Listen, thanks for visiting our site and feel free to come back anytime you have questions.

Take care and good job. By the way, that was an excellent idea with the jumper cable. I think I'll use that myself and suggest it to others. Thanks for the tip.

Joe
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Thursday, June 6th, 2019 AT 7:00 PM

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