2004 Volvo S60 Repeated No Starts

Tiny
CIE
  • MEMBER
  • 2004 VOLVO S60
  • 4 CYL
  • FWD
  • AUTOMATIC
  • 88,400 MILES
I've begun to have problems (6 times since early March of this year) w/ my car not starting whatsoever-battery is running fine but there is no click sound and no engine attempt to turnover - no sound at all. My car has been towed 6 times to 2 different VOlvo Dealers and another independent repair shop. Every time the car has started for the shops/dealer and I've been told they cannot identify the issue if it does not occur w/ them. As a result it is never repaired. THe starter they state is not a problem identified nor w/ the computer when they check it out w/ their computer. I'm ready at this point to trade it in for a Subaru as I did some research and see that it is not uncommon w/ Volvo's since Ford has been making them but not so w/ the older Volvo's. I know Ford is known for electrical issues. It is distressing that none of the mechanics can identify the repeat problem if it hasn't occurred w/ them and therefore cannot correct it. Otherwise the car has run great but am about to swear off Volvo's. Are Subaru's more reliable as they are safe?
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Wednesday, September 15th, 2010 AT 8:17 PM

9 Replies

Tiny
VOLVO SERVICE ADV
  • MEMBER
When the ignition key is turned and the engine does not respond, is there is a message in the message board? Also, does the engine crank?
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Thursday, September 16th, 2010 AT 6:17 PM
Tiny
CIE
  • MEMBER
Hi, No sound or attempt by the engine to crank or start up - it doesn't even make a clicking sound. THe only message on the board says check engine. TOday the dealer said they could start it up and drive it off of the flatbed. THey checked the car anyway and said there was a corroded solanoid but they said that was the case 6 months ago and replaced it (or one of them anyway). I don't trust that it was fixed.
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Thursday, September 16th, 2010 AT 7:56 PM
Tiny
VOLVO SERVICE ADV
  • MEMBER
CORRODED SOLENOID WHERE? WHAT SYSTEM?
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Thursday, September 16th, 2010 AT 8:00 PM
Tiny
JIS001
  • EXPERT
Have they scanned the control modules for trouble codes related to an immobolizer issue? Also do you have more then one key and do you have the same problem with all the keys or just the one key you use? If you have several keys and only one is causing your no start then that key is faulty. Also do you have other keys on your key chain that are theft deterrent? The chip inside that key can interfere with your keys signal? Also do you have anything like a fast pass near or around the ignition? That can also cause interference.
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Friday, September 17th, 2010 AT 11:20 PM
Tiny
CIE
  • MEMBER
Hi, THe corroded solenoid they said was on the starter. THey indicated this however a few months back when they allegedly replaced that one. Yet the problem reoccurred and again, a corroded solenoid.
Are there more than one? Perhaps they need to replace the entire starter.
They have run the computer to see if there were any trouble codes but every time related that there were no trouble codes. I have had this problem w/ both keys that I have- switched back to my 2nd key the oter day when it happened again. I try to keep the key separate from other keys. Is it possible it could be (the key) interfered with by a cell phone or pager kept in the same bag? I don't have any fast pass or other such items in the car or around the ignition - just the car alarm.
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Saturday, September 18th, 2010 AT 9:22 AM
Tiny
VOLVO SERVICE ADV
  • MEMBER
WHEN THE STARTER STARTS TO BIND OR MALFUNCTION, SOMETIMES THERE WILL BE METAL SHAVINGS ON THE FLYWHEEL FROM STARTER GEAR BINDING. THIS MAY BE THE INDICATION THAT IT MAY BE A STARTER FAILURE.
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Saturday, September 18th, 2010 AT 10:40 AM
Tiny
JIS001
  • EXPERT
Cell phones can cause interference but only if it is near the ignition. If you still have problems with an intermittant start and you have had it in several times I am surprised that they have not called there technical support for advise and maybe even sending out there specialist to the dealership? Next time you have it in and same thing happens I suggest you ask them about those things? Also be willing to leave the car and have someone drive it for a while so that they can duplicate the problem. Have them put you in a loaner car while they try and figure out what really is going on. Also you mentioned a car alarm? Are you talking about the door remote or did you have an aftermarket alarm system put in? The regular remote will not cause any problems but if you have an aftermarket alarm system then that could be causing your problem.
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Saturday, September 18th, 2010 AT 11:26 AM
Tiny
CIE
  • MEMBER
I will ask of one of the dealerships about the technical support specialist being contacted. Thank You - I am otherwise inclined to take a loss of whatever it may be to trade it in and not have to deal w/ VOlvo again. I've brought it into 2 dealers and neither have mentioned an attempt to correct the problem by going beyond their own in house technicians who couldn't on most occasions (and I doubt this last time) identify what the issue might be. The alarm was installed by the manufacturer- I believe. I don't have separate key for it; it is part of my keys.
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Sunday, September 19th, 2010 AT 9:56 AM
Tiny
JIS001
  • EXPERT
Take it back next time it happens and put some pressure on them. This is what needs to be done, Volvo built it then they need to be able to fix it. Also when your no start happens, let the advisor now if this only happens when cold or after you have driven X amount of time? Especially if it is intermittent, on what situation do you find it most happening? Also here is a tip I found online.

What to do when taking your car to the dealer:

1. Put all complaints in writing on a separate piece of paper, and give a copy to the dealership saying, in your words, what the problem is. KEEP A COPY FOR YOUR RECORDS.

2. Review with the service advisor/service writer the exact words being written on the repair order for the mechanic. If the wording does not clearly say what you are complaining of, the mechanic will not be looking for anything wrong with your car except what is written on the repair order.

3. After one unsuccessful repair, ask to drive the car with the mechanic or speak to him/her personally to discuss the problem. A service writer often will misinterpret or misunderstand the complaint being made. Service writers are not mechanics, and so they can only offer a limited understanding in assisting you.

4. After two unsuccessful repair attempts, and if the above suggestions are not applicable, write a letter to the service manager, restating your concerns, along with the inability of the dealership to fix the car.

5. After three unsuccessful repairs, or if the vehicle has been out-of-service due to the concerns for an excessive period of time (typically 10-30 days depending on your state law), it is time to take action.

6. Writing a letter to Volvo Cars, Inc. Sounds like a good
idea, yet it is likely that the response will be generic and/or suggest that you take the car back to the dealership for more repairs. If this sounds like anything but a solution to your problem, that is because car manufacturers handle customer complaints in accordance with the degree of action being taken. A written letter from a customer is far less serious than a letter from a lawyer. While it is possible to receive a meaningful response to a written letter sent by you, it is more likely that you have yet to get Volvo's attention. In short, if you send a letter, do not expect a solution.

7. Get legal help. There are Federal and State Laws in every state that protect consumers and give specific legal rights. Generally speaking, newer cars 4 years old or less which have the above problems, or any concerns that substantially impair the use, value or safety of a motor vehicle can qualify for relief, up to as much as a full refund or new car. Experienced consumer lawyers collect 100 percent of their fees from the manufacturer in addition to the recovery for the client by law.
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Sunday, September 19th, 2010 AT 2:26 PM

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