The fuel pump is in the gas tank. I suspect the mechanic is referring to the oil pump, which IS inside the engine. If there was a service writer at the shop, they are "go-betweens" that take what they think they heard from the mechanic, and interpret it into something they think customers will understand. Often those service writers are not car experts, and things get lost in translation. They are not trying to defraud or deceive, but they are responsible for a lot of miscommunication, and therefore, mistrust of the entire industry.
Wednesday, March 29th, 2017 AT 1:57 PM