2009 Toyota Matrix stoping

Tiny
TOM DARDEN
  • MEMBER
  • 2009 TOYOTA MATRIX
  • 4 CYL
  • 4WD
  • AUTOMATIC
  • 29,000 MILES
Good morning

I just purchased the above one month ago, with about 600 miles less than it has now.
Starting this week, when coming to a stop from any speed above about 30mpg, the car feels like it has been rear ended.
The transmission seems to shift very hard, after the car has stopped.
There seems to be a moment stopped, before the jolt.
It feels like it wants to jolt, like it feels like I am gasing it as it comes to a stop, and sometimes, when taking off, it really speeds up, but I have not pressed the
throtel (spell) like I want hot rod it.
I went on Toyota, registered it, the only thing that it shows is the sticking pedal, when I want to stop.
Could you please explain it to me in a way that I can present the info to them in easy language.

Thank You

Tom Darden
tomdarden@hughes. Net
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Friday, October 15th, 2010 AT 9:31 AM

12 Replies

Tiny
DR. HAGERTY
  • MEMBER
Hello Tom. The issue you seem to be experiencing may well stem from some need to upgrade the programming for the transmission controls, Toyota may have a "fix" in their bag of tricks, have you questioned them regarding this issue? Has something happened to precipitate the tranny issue? BMW has had similar issues that I am familiar with that are solved with a reflashing of the electronic controls. Let me know mate
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Friday, October 15th, 2010 AT 10:10 AM
Tiny
TOM DARDEN
  • MEMBER
I had forgotten to mention in my original question that it only gets 24 highway, with cruise set 65-70, no faster.
Donated an additional $5 for forgetting.

I wanted to ask you first, hoping to be able to call, and tell them, "X" "X" "X" is what is happening, as a lay person would, not as a pro would.
Am not sure what you mean about something that may have caused it.
What does that mean?
As far as I know, it started doing that all of a sudden, not gradually.
Thanks
Tom
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Friday, October 15th, 2010 AT 10:31 AM
Tiny
TOM DARDEN
  • MEMBER
My inquiry was never answered.

Could you please respond, so I can find out what you think?

Tom
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Friday, October 15th, 2010 AT 7:21 PM
Tiny
SERVICE WRITER
  • EXPERT
Tom,
When you take it into the dealer, the customer service person will ask you questions to extract what is needed for them to fix your car.

I agree with DR Haggerty on the reflash.

Explain it just like you did and they will help you.
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Saturday, October 16th, 2010 AT 4:44 AM
Tiny
TOM DARDEN
  • MEMBER
THANKS

You guys always come thru.
Sometimes I have to go back and forth with you, but in the end, you always come thru.
As some who writes for help, it would be nice to not have to do that, to just get an answer directly.
You may see on a couple of my previous times that I have asked questions, that I do not get a complete answer the first time, but finally, you answer.
Again, THANKS!
Tom Darden
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Saturday, October 16th, 2010 AT 11:21 AM
Tiny
SERVICE WRITER
  • EXPERT
That is one of the biggest problems with auto repair. Communication.

A good service writer has to be able to extract what is happening from the customer. If they don't and the message is not communicated to the tech, problems can fester instead of being solved.

A good technique for both the customer and service writer is reflective listening.

What I have found on this forum is that someone will ask a question and they disappear. Often a dialog is never started.
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Sunday, October 17th, 2010 AT 3:09 AM
Tiny
DR. HAGERTY
  • MEMBER
I apologize for my tardiness, my computer is down and I am dealing with spouse's computer at this time, thanks for sticking in there, and with us
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Sunday, October 17th, 2010 AT 6:10 AM
Tiny
TOM DARDEN
  • MEMBER
Not me, I may be out, but I want an answer, Yes, I only paid $21, but I had to do it 3 times, because I could not get my answer, and I had to start over, so it goes both ways, Someone not getting back to you, then it gets reversed.
I get awful frustrated, when my answer is soo generic.

Now, finally I can tell the service people what was suggested to me, by you.

I called Younger Toyota in Hagerstown Md.
Would you believe that they cannot answer the phone, and have not called back?
This has been since Saturday.
Again, thanks for your help.
Tom Darden
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Monday, October 18th, 2010 AT 8:59 AM
Tiny
DR. HAGERTY
  • MEMBER
With what Toyota has been going through, I don't doubt their hands are full. That doesn't excuse their non-reaction.
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Monday, October 25th, 2010 AT 9:59 PM
Tiny
SERVICE WRITER
  • EXPERT
I am really disappointed with Toyota. I still believe they make a great product, but their customer treatment has gone to hell.

Seems that the service department of some Toyotas have really shafted customers that had gone in for the recall. Toyota corporate does not respond in a respectable nor timely way.
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Tuesday, October 26th, 2010 AT 4:52 PM
Tiny
TOM DARDEN
  • MEMBER
Turns out that the computer had a glich, shifting the trans.

They said litterly people from all over the country had complained.

Toyota sent out some kind of fix to the dealer's computers, they had it for about an hour, tested it--BINGO!

The recall on pedal was neat.

They have a metal bending template, take off, put on template, bend, another BINGO.

Sent this to you just as an FYI, maybe someone asking the same questions might have you save them some $$.

Mine was under warrenty.

Again Thanks

Tom Darden
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Wednesday, October 27th, 2010 AT 9:56 AM
Tiny
SERVICE WRITER
  • EXPERT
YOU ROCK. DR. HAG!

How bout them apples lol!
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Thursday, October 28th, 2010 AT 9:14 PM

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