Tailgate does not latch by tailgate button

Tiny
CAR2019
  • MEMBER
  • 2012 MERCEDES BENZ ML350
  • 6 CYL
  • 4WD
  • AUTOMATIC
  • 80,000 MILES
I can use my key-less remote to lock the back tailgate. But if I press the tailgate button, I could hear it latched and then released. If I manually close it, it does close but will not latch.
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Wednesday, August 28th, 2019 AT 10:16 PM

9 Replies

Tiny
KEN
  • ADMIN
Hello,

There are 4 fuses that run the system we need to check for power. here is a guide to help you test with the tailgate wiring diagrams so you can see how the system works and which fuses to test. Also I have included the fuse location as well.

https://www.2carpros.com/articles/how-to-check-a-car-fuse

Check out the diagrams (below). Please let us know what you find. We are interested to see what it is.
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Saturday, August 31st, 2019 AT 1:03 PM
Tiny
CAR2019
  • MEMBER
Thanks for the information. In fact, this car was slightly hit on the rear by another car. Since then the tailgate could not be locked by the lit button. Base on that, do you think the trouble is in the button itself? If so, what should I do?
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Monday, September 2nd, 2019 AT 11:24 AM
Tiny
KEN
  • ADMIN
That is hard to say. Can you please shoot a quick video with your phone so we can see what's going on? That would be great. You can upload it here with your response.
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Tuesday, September 3rd, 2019 AT 9:18 AM
Tiny
CAR2019
  • MEMBER
Here are the pictures of the tailgate. There is no cosmetic damage, except that a piece of small plastic block was broken.
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Thursday, September 5th, 2019 AT 9:56 AM
Tiny
KEN
  • ADMIN
Thanks for the pictures, that is not enough to damage anything so I think we can rule that out. Lets check the fuses and get back to me please.
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Thursday, September 5th, 2019 AT 12:52 PM
Tiny
CAR2019
  • MEMBER
Thanks Ken. I will try to do it this weekend.
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Thursday, September 5th, 2019 AT 1:06 PM
Tiny
KEN
  • ADMIN
Sounds good.
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Thursday, September 5th, 2019 AT 1:23 PM
Tiny
CAR2019
  • MEMBER
Hi, Ken: we finally replaced the stop button and the tailgate is in perfect working condition. Thank you very much.
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Wednesday, September 11th, 2019 AT 9:51 PM
Tiny
KEN
  • ADMIN
Good to hear, please use 2CarPros anytime we are here to help.
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Thursday, September 12th, 2019 AT 10:11 AM

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