Hi Joe - I talked to him on Friday and at the end of the conversation he thanked me for the investigation I had done. He said he was going to discuss with his manager as he felt it might be something that should become policy for Nationwide.
One point I made to him - I found a Pontiac service bulletin that said that the opposite strut should NOT be replaced for warranty service unless there are signs of damage or failure. It occurred to me that auto manufacturers do not warranty struts outside of the bumper to bumper (12K typically) coverage period. If a strut failed at 20K you would go the strut manufacturer for warranty service - just like you would if you had a tire fail.
I asked him if he knew if Pontiac had written information that said if you replaced a radial tire on the front end that you should replace both front tires? He said no he was not aware that info was given by anyone but tire manufacturers.
Long story short, I convinced him that the auto manufacturers have "no dog in the hunt", so they would not be prone to giving any advice on struts - just as they don't on tires.
I received a check in the mail Sat. For the 2nd strut and labor to replace it. I think the fact that you were willing to call him, and that you had no vested interest, helped considerably.
Thank you very much for your help - you went above and beyond! Your website has already received many recommendations from me - and will continue to do so!
Monday, April 27th, 2009 AT 7:31 AM