If the key will not turn or start the vehicle this could be a shifter issue but most likely a key cylinder issue.
What position is the key in? Are you able to move the shifter at all? Does the key turn at all?
Maybe get a video of what this is doing so we can be sure to be on the same page.
If the key is stuck in one position and does not turn at all, then it is the cylinder and it needs to be replaced.
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Thursday, March 12th, 2020 AT 3:55 PM