I have a 2002 Isuzu Rodeo that has a six cylinder and is two wheel drive. It has 95,000 miles and is in good to very good condition.
A few weeks ago I went out to start the Rodeo and the engine was turning over but it wouldn't start. I did some research and found out there was a recall on the fuel pump, so I arranged for the vehicle to be towed to the Isuzu dealer.
After the Rodeo was pulled onto the tow truck, I noticed a four or five inch piece of wiring enclosed in sort of grooved black plastic (it looked kind of like the grooves on those straws that you can bend in different directions).
Obviously, the problem with the vehicle starting had something to do with that wiring, but I don't know where it came from.
The dealer fixed the problem with the car starting and wrote the following on the receipt:
"Tech repaired wiring at ignition module/ Partially removed harness to access damaged area/ Repaired and reinstalled harness, reset computer, and test drove"
My question is: Approximately how much should this work have cost? I think I was overcharged (I'll tell you how much they charged me later).
I should also note that the "Check engine" light came on after they fixed this problem. I immediately went back in and told the Service Manager this and he said it would go away after I started the car 3 or 4 times. However, the problem did not go away after a week or ten days.
I took the Rodeo back and then the Service Manager called me up and said that the oxygen sensor needed to be replaced. He said it would cost $560. At that point, I became very upset and told him "So this problem wasn't there when I initially took the vehicle in, but now you want to charge me $560 to fix it?" He said, "I know it sounds like a coincidence."
At that point, I told him I would call him back. I looked into the problem and decided to get somebody else to check it out first to confirm that the oxygen sensor indeed needed to be replaced. I took the vehicle to Advance and they checked the codes and the problem was indeed that the oxygen sensor needed to be replaced. But the part was only $81 and another guy there said it would probably only cost $50 to install since it only involved a couple of easy steps. I had read online and was told by a friend that replacing the oxygen sensor was "as easy as changing a light bulb", so I figured $50 was totally fair for this. That would bring the total to around $150 (much less than $560!).
This makes me think that I was probably overcharged for the initial work mentioned above. And I think they bear some responsibility for the oxygen sensor not working since it was fine before I took it to them.
I want to pay them a fair amount for the work they did, but I have a feeling that I was overcharged. I would really appreciate any feedback anybody could give me on this.
Thanks a bunch for your help!
have the same problem?
Sunday, June 8th, 2008 AT 5:49 PM