Intellilink not working properly

Tiny
VICTOR CHRISTOPHER MURILLO
  • MEMBER
  • 2014 BUICK ENCORE
  • 1.4L
  • 4 CYL
  • 2WD
  • AUTOMATIC
  • 102,000 MILES
I have an intellilink radio system that came with the vehicle. The stereo comes on, only the sound. The display is no longer showing up, it looks like it wants to turn on but it does not boot too. Also the radio goes out after about 2 minutes, and then comes back on. I have tried it looking at the fuses, and also disconnecting and then reconnecting the battery. I am out of options, help?
Wednesday, July 31st, 2019 AT 5:10 PM

6 Replies

Tiny
KEN L
  • MASTER CERTIFIED MECHANIC
  • 43,624 POSTS
Hello,

There are three fuses we need to check for power first ( rdo/chime, display/faceplate and AMP fuses) here is a guide to help us and the fuse locations as well along with the radio wiring diagrams so you can see how the system works.

https://www.2carpros.com/articles/how-to-check-a-car-fuse

One fuse in the back fuse panel and the other two are in the interior panel. I have included all fuse panel and identifications so you can have them for future reference. Check out the diagrams (Below). Please let us know what you find. We are interested to see what it is.
Was this
answer
helpful?
Yes
No
-1
Friday, August 2nd, 2019 AT 12:24 PM
Tiny
TEXCHIC23
  • MEMBER
  • 3 POSTS
Hi Victor,

Did you ever find out the fix? I'm having the same problem with my 2017 Buick Encore. 56,000miles. I see the admin on this site was no help.
Was this
answer
helpful?
Yes
No
Monday, December 12th, 2022 AT 11:01 AM
Tiny
KEN L
  • MASTER CERTIFIED MECHANIC
  • 43,624 POSTS
I tried to help by having him check the fuses but he never got back to me, have you checked the fuses as the post suggested?
Was this
answer
helpful?
Yes
No
Wednesday, December 14th, 2022 AT 10:05 AM
Tiny
TEXCHIC23
  • MEMBER
  • 3 POSTS
Yep.
Was this
answer
helpful?
Yes
No
Monday, December 26th, 2022 AT 12:54 PM
Tiny
TEXCHIC23
  • MEMBER
  • 3 POSTS
Yes, the fuses are good.
Was this
answer
helpful?
Yes
No
Monday, December 26th, 2022 AT 1:40 PM
Tiny
KEN L
  • MASTER CERTIFIED MECHANIC
  • 43,624 POSTS
So, the fact the radio display comes on then goes off and the radio has sound is telling us the radio display directors inside the radio is going out. I would get a rebuilt/used unit by searching google or eBay. Here is how to swap the radio out in the images below.

Radio Programming and Setup (UF7, UH7)

Note:

* DO NOT program a control module unless directed to by a service procedure or a service bulletin. If the ECU is not properly configured with the correct calibration software, the ECU will not control all of the vehicle features properly.

* Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or ECU damage may occur.

* Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. Install the EL-49642 - SPS programming support tool to maintain system voltage. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger.

* Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights (including daytime running lights), HVAC, radio, etc.

* During the programming procedure, follow the SPS prompts for the correct ignition switch position.

* Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M) system status indicators to NO.

Diagnostic Aids

* If programming of the control module is being performed at the direction of a bulletin or PI, follow the instructions provided in that document.

* During audio system programming you may be required to select multiple calibrations dependent upon vehicle equipment. Have the vehicle build/RPO information available during the following procedure to ensure the correct calibrations are selected.

* Dependant upon vehicle equipment, the current software level of the module, or the release of updates, USB programming may not be required when replacing/reprogramming the control module. If USB files for the application are not available via SPS, or have not been received from General Motors in another manner of distribution, the USB update process will not need to be performed.

* The length of time for the USB programming to complete will vary depending on the number and size of the files in the update.

* All data will be erased from the USB device BEFORE the calibration is downloaded onto the device. To ensure important information is NOT erased, always verify that NO information is stored on the device BEFORE beginning the calibration download. If required, transfer important files to another storage device BEFORE beginning the calibration download.

* The XM satellite radio (if equipped) is integrated into the radio. If XM was activated in the previous radio, the replacement radio will require no additional activation steps. Customer subscription information is transferred to the replacement radio when a replacement radio is ordered.

Reference Information

Special Tools

* EL-49642 - SPS Programming Support Tool

* USB 2.0 flash drive with a minimum capacity of 4 GB.

For equivalent regional tools, refer to Special Tools See: Computers and Control Systems > Electrical / Mechanical Repair > Special Tools.

Replace and Program Control Module or Reprogram Control Module

To program a replacement or an existing control module, perform the following procedure:

1. Install the EL-49642 - SPS Programming Support Tool.

2. Access the Service Programming System (SPS) and follow the on-screen instructions.

3. On the SPS Supported Controllers screen, select A11 Radio - Programming, and follow the on-screen instructions.

4. When programming is complete, access the Service Programming System (SPS) and follow the on-screen instructions.

5. Connect a USB drive to the computer.

Note: If using a pre-configured USB drive supplied by General Motors, proceed to step 8.

6. On the SPS Supported Controllers screen, select A11 Radio - USB File Transfer, and follow the on-screen instructions.

Note:

If there are no files available for USB transfer via SPS, proceed to step 12.

All existing files on the USB drive will be erased when the new files are copied.

7. Upon completion of the file transfer, remove the USB drive from the computer.

8. Ignition ON, radio ON.

9. Connect the USB drive to the USB port in the vehicle.

10. Using the radio controls, select the following: Config>Radio Settings>Software Versions Menu>Update Radio Software. Follow the infotainment display on-screen instructions and select Update when prompted. Programming will take several minutes.

11. When programming is complete, remove the USB device from the vehicle USB port.

12. At the end of programming, choose the "Clear DTCs" function on the SPS screen.

Unsuccessful Programming Recovery

In the event of an interrupted or unsuccessful programming event, perform the following steps:

1. Ignition ON. Ensure the control module, DLC and programming tool connections are secure and the SPS software is up to date.

2. Verify the control module can be reprogrammed.

If the control module cannot be reprogrammed

1. Ignition OFF for one minute, ignition ON.

2. Verify the control module can be reprogrammed.

If the control module cannot be reprogrammed, replace the control module.

If the control module can be reprogrammed.

3. All OK.

If the control module can be reprogrammed

3. All OK.

Check out the images (below). Please let us know what happens.
Was this
answer
helpful?
Yes
No
Tuesday, December 27th, 2022 AT 12:02 PM

Please login or register to post a reply.

Sponsored links