While is is surprising, it is not uncommon to have 27K highway miles SUV to have low brake pads. Due to its hefty size (roughly 4000 lbs), the manufacturer uses soft material pads as to reduce "jolts" when the brake system is applied. Even with your occasional stop-and-go driving, that is enough to wear the brake pad material to almost the wear mark.
It is not that you are doing something wrong, it is rather a question whether you want a soft ride or longer lasting brake system.
I would go for a second opinion though. I would go to a reputable national chain (Midas, Firestone etc) and have them look at the brake system. If they agree with your dealership, then I would go ahead and replace the pads and re-surface the rotors. This places can also offer you a better and more competitive pricing rather than the dealership.
The next things is to answer your own question. Do you want a soft ride during braking, or are you OK with some "jolts" or jerks during braking? If you want a nice, soft braking request them to install Raybestos ceramic pads, or premium semi-metallic of the same brand if you want a longer lasting brakes.
Sunday, September 30th, 2018 AT 12:41 PM