If this is the only issue then the likely issue is the remote is defective or out of sync with the module.
If you tried to program it and it did not work then I suspect you need to replace it.
However, below is the process from the manual on how to test this and what to do with what you find.
Please run through all this info and let us know what you find. Thanks
Images (Click to enlarge)
Sunday, July 4th, 2021 AT 10:49 AM