I just got off the phone and got the number for you. The company name is:
H&R Auto Radio
They are located in Pennsylvania, so I don't know if you will get them tonight, but I'm sure you will tomorrow. They will need the radio model number that, to the best of my knowledge, is located on the side of the radio. Call them and they will tell you what to do. Once you get it fixed, go to the dealer and show them you know more than they do.
I would really like to know how this works out for you. My friend own's a stereo shop and he is the one that got me hooked up with this company when I had the exact same problem. I thought it was just a bulb, but no such luck. I had to replace the face of the stereo. And why not. The stereo worked great and I wanted to keep it rather than an aftermarket that would have ended up giving me problems and wouldn't have sounded as good.
I look forward to hearing from you,
Monday, January 19th, 2009 AT 4:47 PM