Cylinder boar piston skirt

Carrie,

The oil would need to be removed because the oil pan would need to be removed. Also, the entire engine would need to be taken apart. To access the cylinder bore, at a minimum the cylinder head would need to be removed.

If a person wants to check the piston skirt, the piston needs to be removed. The only thing that could be checked as far as rings which don't require taking things apart would be a compression test (both dry and wet test). However, that doesn't require the removal of engine oil.

Exactly what is happening? Let me know as much as you can. This is basically a new car, and you shouldn't be having problems like this. Plus, they would be covered under the manufacturer's powertrain warranty.

Let me know what I can do to help.

Take care,

Joe

Hi Carrie, how did they base their decision? What you described is exactly what was happening on these engines. The oil rings were faulty causing excessive usage. The engine oil would be exhausted way too fast. Just for curiosity, how many miles were on the specific oil change when you found it low? This sounds 100% like a warranty claim.

Take a look at the pic below. Is that the recall you got?

If it is, I need to know the 8th digit on the vehicle's VIN number starting from the left.

Let me know.

Joe

See pic below.

In the rear of the owner's manual, you should be able to find zone representatives or customer relations phone numbers. If the dealership won't take care of the issue, contact one of them and explain what you are experiencing. Based on the VIN, it should fall under the warranty. At least that is what I am seeing.

Let me know what you find.

Joe

Hi,

Sounds good. I will watch for your reply.

Take care,

Joe

Carrie,

When it comes to testing, usually it is done based on oil consumption, and the engine isn't taken apart. When you mentioned the things that were checked, that isn't standard procedure for testing. What the dealer needs to determine is if the engine is using more than 1 quart of oil in less than 1000 miles. That is what constitutes a warranty and oil wouldn't have been removed. It should have been at the full mark when it left if they were performing the test. Then, you would have been asked to drive the vehicle for 1000 miles and return.

I have to ask. Has the oil been changed within the manufacturer's recommendations, and do you have records?

Let me know.

Also, you mentioned the engine was rebuilt prior. Was the original engine overhauled or did they replace it?

Also, I attached the test procedures below for you to review. This is part of the oil consumption recall.

Let me know if this answers your questions.
Take care,

Joe

See pics below

Let's see what they tell you tomorrow. If the oil was low, that would have been a red flag of an issue, especially if it was rebuilt a year prior. If you get no satisfaction from them, I would go to Hyundai's customer relations and ask for assistance.

Let me know.

Joe