Engine Cooling problem
2001 Chevy Impala 6 cyl Two Wheel Drive Automatic 57,000 miles
My wife just returned from a trip to a GM Dealer and I'm so mad I could scream! Let me give you a little background information. I'm 58 years old, and in my working career I've been the Manager of several service stations and worked buying repairing and selling vehicles for many years, so I don't think I'm a complete idiot. Every place I take my car seems to think I am though.
All these years I've always worked on my own vehicles, as well as my friends and family's. I am now on disability and can't work on them anymore.
Okay, let's get to the problem. My wife purchased a 2001 Chevy Impala brand new. It's always been properly maintained according to the owners manual. The car currently has 59,750 miles on it. At 50,000 miles I took it into the dealer to have it's 50,000 mile maintenance and inspection. Hearing all the horror stories about Dex-Cool, I had the dealer flush and refill the radiator.
A couple of months ago the low coolant light kept coming on and going off occasionally. Since I had my car in a major repair chain for new tires, I asked them to find out what was wrong with the coolant light. The prognosis was that the sensor was bad, so I told them to replace it. Apparently, the sensor is located in the radiator tank, so they had to drain the coolant. They told me I should have the system flushed, but since I just had it done, I said to just return the old stuff and top it off. A few days later, the light kept comming on, but only at highway speeds. I took it back and the National Chain guy said that they checked the sensor and it was OK, but there was a lot of "Gunk" in the cooling system, so I had them flush and refill the system. They assured me that the antifreeze that they use was approved by GM.
A few days later the light came on again at highway speeds. Since I figured that it must be a "Bubble" in the system, I topped the recovery tank off although it was not really low. I can't find any leaks and I don't think there are any gasket leaks because the level in the resevoir is OK.
That brings me to today. My wife had to take the car into the dealer for a free oil change (don't ask) and asked them to check the problem out. They told her that without a diagnostic check, they couldn't find the problem, but they topped off the resevoir. My wife left the dealer and got on the freewayt and (you guessed it) the coolant light went on. She turned around and went back. She had them do a diagnostic check and after $42.00, they said that the coolant was green and therefor not Dex-Cool, and they would'nt work on it without another cooling system flush! That the point I went ballistic!
I know one of these places is screwing with me, I just don't know which one - yet. This finally brings me to my question. I have done some research, and found that there are some newer coolants compatible with GM cars. Whether the color has anything to do with it I don't know. At this stage of the game the warranty is not the issue, I just want a coolant that doesn't eat up my engine (and for the low coolant light to go off). Can you give me some insight into this problem? I think I'm entitled to a refund from one these "Yahoos", but which one?
have the same problem?
Thursday, July 23rd, 2009 AT 4:07 PM