. Hey Paul! You are giving opportunities to all of us to give our point of view on these subjects: they are so important for our self, our productivity, our employer or employee, our customers, relationship technicians have to each other. All of these are a part of our obligation as automotive technicians, and all are connected to our reputation and the reputation of the shop as follow, either bad or good.
I want to start with :
Employers and customer expect and deserve honesty from automotive technician. Honesty create feeling of trust among technicians, employers and customers. Things like changing unnecessary parts and charging the customer for it, or the customer misleading the technician about the real cause of the problem making it more hard for the technician to find out after many costly diagnosis.
2/ Attitude: Employees should maintain a positive attitude at all times. Automotive technician have days when it may be difficult to maintain a positive attitude; for example, there will be days when the technical problem on a certain vehicle are difficult to solve. However developing a negative attitude certainly will not help the situation. A positive attitude has a positive effect on the job situation as well as on the customer.
3/ TEAMWORK/ :D THIS ONE IS IMPORTANT.
The shop staff is a team. The 2carpro. Com moderators are a team. We should cooperate with and care about. Cooperative teamwork help to improve shop efficiency. For example As moderator if I disagree with another moderator about the right procedure to do the job, I will send him or her a private message telling him or her what I think, but not arguing or putting the co worker down in front of the customers. Remember this: Engineers :) who make cars make also mistake. This is why we see a lot of recalls. :Lol:
Customers may be turn off by bickering between shop personnel or between moderators.
Productivity: As automotive technicians, we have a responsibility to our employer/ shop to make the best possible use of time on the job. We are paid for our skills, effort and time.
Let's comeback to real life :D
Most People go to the doctor when they are sick or they go the dentist only when they have tooth pain
? Well, they do the same for their car too, and sometime when things get worse and they are looking for very cheap labor combine with a job well done. There are also some peoples out there who do not care how much it will cost to fix it but just a good job done so they do not have to come back for the same problem.
Here is my conclusion:
We have specific responsibility regarding each job performed on a customer's vehicle.
Our reputation and the reputation of the shop are connected to each other. The key to the reputation is the " Winn, Winn business" not " Winn, loose business"
Hey Paul! :) Thanks for this opportunity and thanks for everybody giving their view so we can get know each other.
Saturday, February 10th, 2007 AT 11:20 AM