Can you take a video of the door closing? It is possible the latch failed but the door handle is there to release the latch so just because it is not moving when the door is open is not an issue in and of itself because the latch is already open.
Seeing how the door is closing will help determine if this is an alignment issue or a latch issue. Thanks
Monday, August 5th, 2019 AT 4:45 PM