Last week, I brought our car into the local Hyundai Dealer's Service Dept. The AC was not cooling air properly on the drivers side (passenger side was fine). They performed some diagnostics, actuators working okay, said heater box needed to be replaced. We plan to get a second opinion, but when we got the car back, the Infinity CD player would not work. It said "Initializing", but would not do anything. My wife called the service tech, and he said they were working under the dash doing the air conditioner diagnostics, so told us to bring it back in. When we brought it back in, he sent us to a audio store, who said that it would need to be replaced for $350.00. We are sure that something happened to the CD player while it was in the shop because we used it the same day prior to taking into the shop. However, dealer is saying we they cannot be sure they caused it, and that it could have already been broken. Bottom line they told us we need to pay for the repair/replacement. Is there way to prove in small claims court that the CD player issue was likely caused by the dealership while doing other work (i.E, AC diagnostics) in the same area as the CD? The audio store said this can happen if the CD player is accidentally bumped under the dash?
have the same problem?
Wednesday, October 26th, 2016 AT 5:30 PM