Alarm will not turn off after installing a new battery?

Tiny
CHARLES JOHNSON4
  • MEMBER
  • 2012 VOLKSWAGEN PASSAT
  • 2.5L
  • 4 CYL
  • 2WD
  • AUTOMATIC
  • 220,000 MILES
I put a new battery in my car. The alarm went off and I can't get it to go off. Nothing works. Changed battery in key fob, still didn't help.
Thursday, November 30th, 2023 AT 5:56 AM

7 Replies

Tiny
KEN L
  • MASTER CERTIFIED MECHANIC
  • 42,960 POSTS
This can happen when you have a voltage spike when the new battery was connected. I would remove the negative battery cable and leave it overnight and reconnect it the next morning. This guide may help as well:

https://www.2carpros.com/articles/how-to-reset-a-security-system

Also, I would try a hard reboot of the electrical system.

https://www.2carpros.com/articles/step-by-step-guide-performing-a-hard-system-reboot-for-your-vehicles-electronics-systems

Please go over these guides and get back to us.
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Thursday, November 30th, 2023 AT 2:20 PM
Tiny
CHARLES JOHNSON4
  • MEMBER
  • 5 POSTS
I have tried the hard reboot and just about everything that I could find online, and nothing helps.
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Friday, December 1st, 2023 AT 4:29 AM
Tiny
KEN L
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Did you disconnect the battery overnight? If so, it sounds like the access/start authorization control module, or the electrical system control module has gone out. We should do a CAN scan to see if any codes are stores so we don't replace the incorrect part. You can get a CAN scanner (Controller Area Network) which will work on most cars from Amazon.

Here is a video to show you how:

https://youtu.be/u-4syLc-ifQ

and

https://www.2carpros.com/articles/can-scan-controller-area-network-easy

Please go over these guides and get back to us.

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Friday, December 1st, 2023 AT 10:47 AM
Tiny
CHARLES JOHNSON4
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  • 5 POSTS
Yes the battery was disconnected overnight.
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Saturday, December 2nd, 2023 AT 5:13 AM
Tiny
KEN L
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Okay, well since the hard reboot and disconnection overnight didn't help, we should do the CAN scan to see if any codes are stored. Let me know what you find.
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Saturday, December 2nd, 2023 AT 10:50 AM
Tiny
CHARLES JOHNSON4
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I don't have a CAN scanner.
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Saturday, December 2nd, 2023 AT 1:10 PM
Tiny
KEN L
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  • 42,960 POSTS
You can get a CAN scanner (Controller Area Network) which will work on most cars from Amazon. We need to gather codes to see which direction to go in to fix the car.
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Monday, December 4th, 2023 AT 9:22 AM

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