I am a contract worker who doesn't get paid unless I perform, therefore, I expect the same of any alleged professional--and expect to pay them when they perform. The problem is that they chose to repair a part that cost less than their hourly rate. The fact that the part was obviously broken and the cause of the stalling-dieing problem should have indicated that 'test driving' would be just an added expense. In a small town, where return to the shop is no problem, that was simply an add-on expense for no real value, in both repairing (repair a part over 10 years old for more than the price of a new one--please!) And test driving. The definition of 'professional' is someone who PROTECTS his client's best interest.
It's particularly stupid of this shop to make such choices when they are in a small town and word spreads of how they took advantage of a woman who needed her car.
Friday, March 30th, 2007 AT 8:07 AM