Sunday, December 14th, 2025 AT 9:27 AM
Good day - I just had new tires put on yesterday at Costco and took the car in yesterday for an alignment at a Kia dealership. The mechanic says that the right front caster angle is out of spec at 4.6 which appears to be shown as a minimum value in the range. They asked me if the car was in an accident, which it wasn’t. They stated on the paperwork -“Tech has performed alignment. Unable to get alignment straight due to caster interfering with possibly damage. Recommend new struts.” Can you please help me with advice on what to do? The conversation with the service manager made me question that I needed new struts because the sales pressure was high and they couldn’t definitively say that there was damage; just speculated it was potholes. They wanted an answer to do the work in 10 minutes so they could order the struts and complete the work asap. The price also kept changing from $1000, up to $1,200 and then down to $800 and then back up if I didn’t authorize asap. They also said they would provide a price quote but never did, except to talk numbers mentioned above. Thank you.


