Are you unlocking the door with the metal key or are you using the key fob? If you are using the metal key then this is normal. You need to deactivate the alarm prior to opening the door. What happens is, someone could get a metal key cut to the vehicle and just unlock the door so we need to unlock it with using a fob button.
So let's check for codes because I suspect you will have a code in there pointing to a key issue which means we will need to have new keys programmed to the vehicle.
Let me know if you have questions. Thanks
Sunday, January 3rd, 2021 AT 5:05 PM