It sounds like the window motor when out here are the instructions to change out the motor in the diagrams below. This guide will help you check to see if it is getting power.
Once it has been replaced the new window motor with need to be initialized
Window Motor Initialization
NOTE: Initialization is required to learn both the full UP and full DOWN positions of the glass as it travels through the glass channel. Once initialized, obstacle detection is enabled. This procedure is only required for Fusion and Milan (LH front only) or MKZ (LH and RH front) window motors.
NOTE: The front window motor must be de-initialized, then initialized whenever the front window motor is removed from the window regulator drum housing, a new window regulator is installed, a new window glass is installed, a new top run is installed or for any operation in which grease or lubricants are applied to the window regulator or glass run. All window components (window glass, window regulator, window motor, seals and glass top run) must be installed and tightened to specification before carrying out the initialization procedure.
NOTE: A new (original factory setting) or de-initialized LH front or RH front (MKZ only) window motor will not operate in one-touch up mode until initialized. If a new LH or RH (MKZ only) front window motor has been installed, proceed to the initialization procedure.
NOTE: Excessive bounce-back (window reverses direction with no obstructions present) may indicate that a de-initialization procedure may need to be performed.
Turn the ignition key ON.
Operate the window control switch in one-touch up mode and remove power from the window motor while the window is moving by one of the following methods:
Disconnect the vehicle battery cable while the window is moving .
Disconnect the window motor connector while the window is moving .
Remove the LH or RH front window motor fuse while the window is moving .
This will de-initialize the window motor and reset the window motor to its original factory settings.
Reconnect the battery cable, window motor connector or window motor fuse before proceeding to the initialization procedure.
image WARNING: Keep objects and body parts clear of the glass panel when carrying out the initialization procedure. During the initialization procedure, the glass panel closes with high force and cannot detect objects in its path. Failure to follow this instruction may result in serious personal injury.
NOTE: The front window must be in the full OPEN position for this procedure to operate correctly.
NOTE: If the initialization procedure is only partially completed, the front window motor will remain de-initialized and will not operate in one-touch up mode.
Turn the ignition key ON.
Pull and hold the window control switch until the window glass stalls for 2 seconds into the glass top run and release the switch.
Push and hold the window control switch until the window glass stalls for 2 seconds at the bottom of its travel and release the switch.
Test for correct window operation by carrying out the one-touch up feature. If the window does not operate correctly, carefully repeat this procedure.
Check out the diagrams (Below). Please let us know what you find. We are interested to see what it is.
Images (Click to enlarge)
Tuesday, July 28th, 2015 AT 6:07 AM