19 May 2010
To whom it may concern
Kia Cerato 1.6 2009
Here with a full description of the problems with my Kia Cerato 1.6, bought on the 17th of December 2009, at Kia Rusplaas in Lydenburg.
I bought the Kia Cerato at Kia Rusplaas in Lydenburg on the 17th of December 2009.
Early in January after returning from Chrismas break I took the car to Duratred in Lydenburg to do the car s wheel alignment because the car was pulling left.
Duratred could not find the problem and after doing the wheel alignment the car was still pulling left on the road. So I took the car to Kia Rusplaas and they sent the car to Continental in Lydneburg. There they did the wheel alignment after telling me that Duratred used the wrong Specs on the car.
The car was still pulling left after they also did the Wheel alignment.
They then tried switching the tyres from left to right and from front to back and the problem was still there.
Trevor at Kia Rusplaas told me they will contact Head Office and ask if they know what the problem could be and let me know as soon as possible.
They never came back to me and 2 weeks later I went back to them myself. They inspected the cars under carriage and could not find anything wrong. They again told me they will come back to me after consulting with Head Office.
Two weeks later again I went in because again I did not get any feedback from them. I was very upset and told them that this was unacceptable. 2 Of the men working there got very rude and shouted at my brother instructing him that they are not going to help us and that we should call Head Office ourselves if we wanted service.
I then phoned Head Office and explained my problem to the service consultant. She then told me she will sort the problem out and have someone contact me as soon as possible. After about 5 minutes Kia Rusplaas phoned me back and, again after me going there who knows how many times, asked what the problem was. I explained to the guy my problem and he then again very rudely told me that I told Head Office that it was a Sorento and not a Cerato and I must phone them myself again to correct my mistake.
I called Head office emediately and talked to the same lady. She told me that she did say it was a Cerato and that it was logged like that on the computer as well. She phoned Kia Rusplaas again and told the guy that I did not make a mistake and that the mistake was his.
Kia Rusplaas phoned me back 5 minutes later and told me that they will come back to me to let me know when I must bring in the car.
Again no one phoned me back and did I have to go in myself. They told me that Head Office says it could be the wheel bearing and they ordered one. They will let me know as soon as it has arrived.
After 2 weeks again I went in because again no one let me know what is happening. Trevor told me that they are still waiting for the part.
Almost 2 weeks later he phoned me to let me know that the part has arrived and we made an appointment to bring the car in.
I took the car in on the 7th of May 2010 for the bearing to be changed.
Quarter to 5 they phoned me and told me they did the service but not the wheel bearing and that the car will have to stay there until Monday. I told them I am not able to be without the car for the whole weekend and that they must either give me a courtesy car or I must have the car back until they are able to work on it again. I went to fetch the car and made another appointment for the 11 May 2011.
I took the car in on the Tuesday and at quarter to 5 they let me know the car is ready and I can come and fetch it. Trevor told me that 3 people tested the car and that it is fixed. I left Kia and was not even a block away when I knew the problem was not sorted out. I phoned Trevor and he then told me that 5 people tested the car and they cannot see that there s any problem with the car anymore.
I took the car back the next morning and they send it to Continental. There they did the wheel alignment again and changed the tyres from front to back and left to right. The manager of Kia Rusplaas told me that he drove a Sorento and he had the same problem. The problem is because of the steering wheel not being straigt and that because of the airbags they are not able to adjust the steering wheel. He also told me that I have a 5year / 100 000km warranty and that I should just leave the car like that they will replace anything that breakes.
I took the car to Kia Welkom in. They told me the car s front wheels should be sloted.
We took the car to Continental in Klerksdorp where they contacted Kia Rusplaas after assessing the problem to tell them what they think will solve the problem. They told me to bring the car in the next morning and that Kia told them what to do. The next day I took the car in and they bent the lower control arm to try and solve the problem. After the work was done the car s brakes made a very bad noise. And the car was still pulling left.
In we moved to Rustenburg and took the car to Kia in Brits for its 30 000km service. There they also looked at the problem and at the brakes. They informed us that the lower control arm was bent and it will have to be replaced. They phoned Bronwin at Head Office and she said that we must have hit a pot hole with the car and that the lower control arm will have to be replaced by us. She also said that if that was fixed she was sure the problem will be sorted out. And if there are any other problems Kia will sort them out. The car should have been slotted and Kia Rusplaas must have known that the Cerato s lower control arm cannot be bent. But Kia Rusplaas still gave Continental permission to bend the lower control arm. After this I was very upset because now this part had to be replaced because of Kia s incompetent personnel and incompetent branches.
On the ________________________we paid ____________________ for a new Lower control arm and at _________km we had to change the tyres as well. After that the car still pulled Left and the brakes still made a noise.
We took the car to Kia Rustenburg and they told us that a shock adjustment must be done on the car. We took the car in the next day and they did the shock adjustment but still the car was pulling left.
We took the car back to Kia Rustenburg and they went through the car from front to back. They informed us that almost everything on the front suspension was bent and that it will have to be replaced. They called Head Office and put in the claim.
A week later I took the car in and the work was done. The brakes were not making a noise anymore but the car is still pulling left. We took the car back the next day and they send in for wheel alignment yet again and still the car was pulling left. The guy at Rustenburg KIA service centre told us that any car pulls a bit and that we should just drive the car like that.
I contacted AA Dekra and made an appointment for the 1st of April 2011. They will test the car and see if they can find any problem.
Dedre 012 335 7332
C/O Hendrik Verwoerd en Michael Brink across from CTM
Shock test R114
This is totaly unacceptable, because at the moment I still have the warranty but what if the warranty expires. And in the mean while who is going to change my tyres every 23 000km?
Hopefully you can be of help to me,
072 041 4341 / 079 079 5902
Wednesday, April 6th, 2011 AT 10:29 AM