Hello. I'm female with no knowledge of car repairs. My Limbaugh Toyota dealership service department was too busy to look at my car. So, l had a brake job done on a 2005 Toyota Corolla at NTB in Birmingham, AL-Oxmoor Road. The car was making high pitched sounds when I stopped and some knocking/grinding noises. They said I also needed 3 new barrings, a new rotor, new front brake pads. I paid in full for the repairs. After the 3 hour service, I had to take it back in immediately for a readjustment. It was bouncing, had smoke coming from under the car, and a terrible grinding/knocking noise. I was crying-it scared me so bad. They gave me a coupon for a free oil change for my inconvenience. I called a day later when I heard chirping, knocking, grindng noises again-only when I stopped the car. I was told to watch it for a few days since it should break itself in and stop the noises. The next day the noises were worse. A high pitched chirping sound, knocking, grinding, rubbing, etc. When I stopped the car. I took the car back in while I should have been on my job working. This time it took over 3 hours. They replaced the rear brake shoes and the front brake pads from organic to ceramic ones. It was just under $100 and I wasn't charged. The store manager told me if replacing parts didn't solve the problem, that it wasn't due to my new brakes. Today, I noticed all of the same noises again-not even 2 days after bringing my car back in the second time after the initial repairs. I need advice what to do now. It's hard to believe this noise will just go away or that it's not causing some kind of harm. The manager told me the repairs were done by a certified mechanic with over 28 years of experience. He said with the shoes being replaced, it's unlikely that it's due to anything bad with the new car parts. So, if that's the case, why can't they tell me what's making the noise and stop it? The way I see it, the problem is the mechanic, the parts, or both. At this point, I'm thinking it's both. I haven't asked for money back, but that's what I'd like to do. I'm afraid if I take the car to anyone else, it will cost me even more money to be repaired. I've already paid almost $1,500 only to have my car be in this state. Any advice would be greatly appreciated.
Dont generalize repair centers one 1 place. There are a lot of great places.
Try another dealership for there opinion before pressing NTB for a refund. Get your decond opinion.
April, 4, 2013 AT 3:31 AM
Thank you so much, Roy. I will take your advice about a second opinion. I just hope if there's anymore money involved to fix my car that NTB will own up to the repair they should have done for me initially. I won't press them until I know for sure from my second opinion. You've been a big help.