Car would not crank over

Tiny
ALEXBRANG
  • MEMBER
  • 2004 MERCURY MOUNTAINEER
  • 4.6L
  • V8
  • AWD
  • AUTOMATIC
When I tried to stay my vehicle this afternoon it would not start. I went and got a new battery and still would not start, but all the lights come on. It says that I have low gas but I had half a tank and it says little oil pressure but have plenty of oil. All the lights come on and the radio, but just would not crank over.
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Tuesday, February 18th, 2014 AT 6:28 PM

21 Replies

Tiny
HOMER1967
  • EXPERT
It sounds like you have a bad starter motor but to be sure here is a guide to help confirm the failure.

https://www.2carpros.com/articles/starter-not-working-repair

and

https://www.2carpros.com/articles/how-to-replace-a-starter-motor

Please run down these guides and report back and check out the diagrams below
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Tuesday, February 18th, 2014 AT 7:00 PM
Tiny
DEA10
  • MEMBER
Thanks for this post I had a bad starter it cost me $134.00 for a new one.
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Saturday, December 8th, 2018 AT 4:59 PM
Tiny
DOGMANSTIN
  • MEMBER
  • 2004 MERCURY MOUNTAINEER
  • 124,000 MILES
We replaced the battery and the starter and it still won't start or crank. What should we try now?
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Saturday, December 8th, 2018 AT 5:02 PM (Merged)
Tiny
JACOBANDNICKOLAS
  • EXPERT
Is the starter engaging at all? Have you checked the starter relay?
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Saturday, December 8th, 2018 AT 5:02 PM (Merged)
Tiny
DAN_K
  • EXPERT
Is the vehicle equipped with the Passive Anti-Theft System (PATS)? Is the anti-theft light flashing? If so, you may want to start there by having the system inspected by a reputable dealer.

If you believe that the anti-theft system is not at fault, I would re-check battery and ground connections - closely inspect all cables for corrosion first. Perform resistance - or preferably - voltage drop tests to determine high resistance in the cables.
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Saturday, December 8th, 2018 AT 5:02 PM (Merged)
Tiny
CWC222
  • MEMBER
  • 2003 MERCURY MOUNTAINEER
  • V8
  • AWD
  • AUTOMATIC
  • 49,000 MILES
My wife was sitting at a light and the truck just shut off. No warning signs and the lights will come on but it won't turn over at all.
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Saturday, December 8th, 2018 AT 5:02 PM (Merged)
Tiny
IMPALASS
  • EXPERT
Hello

To better assist you please tell me your engine size in liter and the 8th digit of your VIN.

So currently, when you turn the key on to start all of the dash lights come on, but the engine makes NO sound at all. Just dash lights?

Please go to Auto Zone (AZ) or O'Reilly's (OR) and use their tool check out program and get the code scanner. Check your codes, if you find something and you don't get it fixed and need to get back with us, please make sure you tell us exactly what the code was, number and all. Example, if the code was E0568 O2 Sensor bad. Then make sure you give us all of that.
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Saturday, December 8th, 2018 AT 5:02 PM (Merged)
Tiny
CWC222
  • MEMBER
It's a V8 4.6 and I had someone put it on a tester and nothing came up, it just blinked. Could his be some kind of loose wire or fuse. He lights come on but the truck will not turn over at all.
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Saturday, December 8th, 2018 AT 5:02 PM (Merged)
Tiny
IMPALASS
  • EXPERT
Hello

Thanks for the update.

If the truck just dies like someone turned the light switch off and you tried to start it and nothing happens at all, that is the engine doesn't turn at all. The dash lights are on but the engine is not turning. The first place I would check is the ignition switch

Now if it had been running and you stopped, shut it off, came back and tried to start it and got lights on the dash again but nothing turns over, then I would throw the starter and relay into the mix to check.

Though it is running right now you could still check fuses 12 and 23 in the battery junction box under the hood and fuse 29 in the central junction box left side of the dash. Use an ohm meter though.

You could try this to see. Though you have a newer car if may work.

Sometimes to check for a faulty ignition switch you can: Slowly turn ignition switch from ACC to ON, does the dash lights flickers or goes off? (YES?) Slowly turn to START, does the light flickers or goes off? ( YES ) When cranking the starter, is the battery charge light ON all the time? ( NO ) If answers are as in the brackets, the ignition switch is possible bad. Please let me know what happens though.
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Saturday, December 8th, 2018 AT 5:02 PM (Merged)
Tiny
IMPALASS
  • EXPERT
Hello Again,

I was searching through the TSBs for your car and came across this. It may have something to do with your problem.

DRIVEABILITY - NO-CRANK - SERVICE TIPS
TECHNICAL SERVICE BULLETIN
Reference Number(s): 03-13-6, Date of Issue: July 7, 2003
FORD: 2002-2003 EXPLORER
LINCOLN: 2003 AVIATOR
MERCURY: 2002-2003 MOUNTAINEER
Related Ref Number(s): 03-13-6
ARTICLE BEGINNING
DESCRIPTION
DRIVEABILITY - NO-CRANK - SERVICE TIPS
ELECTRICAL - NO-CRANK - SERVICE TIPS
ISSUE
Some 2002/2003 Explorer 4dr, Mountaineer, and 2003 Aviator vehicles may exhibit a no-crank condition.
ACTION
Refer to the following diagnostic Service Tips for details.
SERVICE INFORMATION
NOTE: PCM REPLACEMENT IS GENERALLY NOT AN EFFECTIVE REPAIR FOR NO-CRANK CONDITIONS.
Perform Procedure 1, 2 or 3 depending on the specific no-crank symptoms experienced.
1. INTERMITTENT NO-CRANK OR CUSTOMER COMPLAINT CANNOT BE DUPLICATED
NOTE: PERFORM THE FOLLOWING INSPECTIONS/REPAIRS IN THE SEQUENCE SHOWN.
Assure good battery charge condition.
A. Perform PCM Quick Test:
" If PATS Diagnostic Trouble Code's (DTC's) exist, go to PATS diagnostic in Explorer/Mountaineer or Aviator Workshop Manual Section 419-01.
" If powertrain DTC codes exist go to PCED Manual Section 4.
B. Check for loose connection of the B+ battery cable to the Battery Junction Box (BJB):
" If connection is loose, torque battery cable terminal nut on BJB to 144 in-lb. (16.4 N.M).
C. Check for proper torque on starter solenoid terminal nuts:
" The B+ terminal nut should be torqued to 144 in-lb. (16.4 N.M) and the S terminal nut should be torqued to 65 in-lb. (7.4 N.M).
D. Inspect PCM power ground for good connection. Ground connection G104-Explorer/Mountaineer or G108-Aviator is located on the bulkhead above PCM as illustrated in Explorer/Mountaineer Wiring Diagram 151-17 or Aviator Wiring Diagram 151-1:
" If connection is loose, remove ground attaching bolt from bulkhead. Clean and inspect bolt and re-install. Torque to 95 in-lb. (10.8 N.M).
E. Inspect connections in Battery Junction Box (BJB):
" Inspect for discoloration of PCM power relay terminals (indicating poor connection to relay terminals in BJB). See Explorer/Mountaineer/Aviator Wiring Diagram, Section 11, for Illustration of relay locations in BJB.
" Wiggle wires leading to the BJB and check for loose connections.
" Check seating on the starter, PCM, and fuel pump relays.
NOTE: DO NOT REPLACE PCM IF NO CRANK CONDITION CANNOT BE REPRODUCED. PCM REPLACEMENT IS NOT AN EFFECTIVE REPAIR FOR INTERMITTENT NO-CRANK.
F. When all inspections are complete, clear DTC's, restore vehicle, and return to customer.
2. CUSTOMER COMPLAINT DUPLICATED - NO-CRANK AND DASHES IN ODOMETER DISPLAY
NOTE: DASHES IN ODOMETER DISPLAY INDICATE NO COMMUNICATION BETWEEN THE PCM AND THE INSTRUMENT CLUSTER.
Assure good battery charge condition.
A. Inspect PCM power ground for good connection. Ground connection G104-Explorer/Mountaineer or G108-Aviator is located on the bulkhead above PCM as illustrated in Explorer/Mountaineer Wiring Diagram 151-17 or Aviator Wiring Diagram 151-1:
" If connection is loose, remove ground attaching bolt from bulkhead. Clean and inspect bolt and reinstall. Torque to 95 in-lb. (10.8 N.M).
B. Check PCM power connections in the Battery Junction Box (BJB). With key on, engine off, perform the following checks while monitoring restoration of communication to the PCM either through odometer display or NGS tester:
" Check seating of the PCM power relay in the Battery Junction Box (BJB). See Explorer/Mountaineer/Aviator Wiring Diagram, Section 11, for illustration of relay locations in BJB.
" Wiggle wires leading to the BJB and check for loose connections.
" Check PCM power relay by temporarily swapping with relay from unrelated circuit (fuel pump or other equivalent relay).
C. Check PCM ground integrity at PCM connector:
" Remove bottom PCM connector (C175A-Explorer/Mountaineer, C175B-Aviator) from PCM.
" Refer to PCM connector face diagram in Fig. 1.
" With one lead of ohmmeter connected to known good ground, check pins 24, 25, 26, and 27 as shown on Fig. 1.
" If measured resistance is greater than 5 ohms at either pin, diagnose and repair ground fault.
D. Check PCM power supply at PCM connector:
" Turn ignition to "ON" position, engine off.
" With one lead of voltmeter connected to known good ground, check pins 32 and 33 on bottom PCM connector as shown on Fig. 1.
" If measured power supply is lower than battery voltage by 1 volt or more, diagnose and repair power supply circuit.
E. If PCM power and ground are within specification, perform PCM Quick Test to confirm communication status with PCM.
F. PCM should be replaced only under the following conditions:
" PCM power supply and ground is within specification, and
" Symptoms of both no-crank and dashes in odometer display continues, and
" Quick Test confirms no-communication with PCM
3. CUSTOMER COMPLAINT DUPLICATED - NO-CRANK AND NORMAL ODOMETER DISPLAY
Assure good battery charge condition.
A. Perform PCM Quick Test:
" If PATS DTC's exist, go to PATS diagnostic in Explorer/Mountaineer/Aviator Workshop Manual Section 419-01.
B. Perform starting system circuit test:
" Remove bottom PCM connector (C175A-Explorer/Mountaineer, C175B-Aviator) from PCM.
" Refer to PCM connector face diagram in Fig. 2.
" Connect jumper from known good ground to pin 39 in PCM connector per Fig. 2 (this is starter relay ground circuit).
" With shift selector in Park and pin 39 grounded, attempt to crank engine by turning ignition to start position.
" If starter does not crank, proceed to step 3c.
" If starter cranks, proceed to step 3d.
C. Check starter circuit in following sequence:
" Check for loose connection of the B+ battery cable to the Battery Junction Box (BJB). If connection is loose, torque battery cable terminal nut on BJB to 144 in-lb. (16.4 N.M).
" Check for proper torque on starter solenoid terminal nuts. The B+ terminal nut should be torqued to 144 in-lb. (16.4 N.M) and the S terminal nut should be torqued to 65 in-lb. (7.4 N.M).
" Inspect connections in Battery Junction Box (BJB)
" Wiggle wires leading to the BJB and check for loose connections.
" Check starter relay by temporarily swapping with relay from unrelated circuit. See Explorer/Mountaineer or Aviator Wiring Diagram, Section 11, for illustration of relay locations in BJB.
If inspections above do not result in repair of crank function, proceed to Pinpoint Test A, Section 303-04A of Explorer/Mountaineer/Aviator Workshop Manual.
D. The PCM should be replaced only under the following conditions:
" Starter cranks with diagnostic step 3b above
" No PATS DTC's exist
" No evidence of damage to female side of pin 39 in PCM connector.

NO CRANK / STARTER TERMINAL FATIGUE
TECHNICAL SERVICE BULLETIN
Reference Number(s): 06-19-14, Date of Issue: October 2, 2006
FORD: 1997-2007 Crown Victoria; 1997-2004 F-150 Heritage; 1997-2006 Expedition; 1998-2006 E-Series; 1999-2006 F-Super Duty; 2002-2007 Explorer; 2004-2006 F-150; 2007 Explorer Sport Trac
LINCOLN: 1998-2006 Navigator; 2003-2005 Aviator
MERCURY: 1997-2007 Grand Marquis; 2002-2007 Mountaineer
Related Ref Number(s): 06-19-14
ARTICLE BEGINNING
ISSUE
Some vehicles may exhibit a no crank condition due to an open circuit in the starter relay to starter motor circuit at the starter motor connection.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
A new starter terminal wiring pigtail kit is released eliminating the need to replace the entire harness for the terminal connection.
NOTE: TERMINAL KIT ONLY SERVICES THE STARTER RELAY TO STARTER MOTOR CIRCUIT. THE KIT DOES NOT SERVICE STARTER MOTOR BATTERY POWER CIRCUIT.
Refer to instruction sheet contained in Wiring Pigtail Kit for wiring harness service procedure.
NOTE: REFERENCE THE APPROPRIATE WORKSHOP MANUAL SERVICE SECTION 303-06 FOR REMOVAL AND INSTALLATION OF THE STARTER MOTOR WIRING TERMINAL CONNECTION PROCEDURES.
PARTS INFORMATION
PARTS INFORMATION
Part Number Part Name
6U2Z-14S411-NA Wiring Pigtail Kit
WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage.
WARRANTY INFORMATION
Operation Description Time
061914A Install Wiring Pigtail kit (Do Not Use With 14200A) 0.4 Hr.
MT061914 Claim Additional Labor Required As Actual Time Or Use SLTS Operation If Available Actual Time
DEALER CODING
Basic Part No. Condition Code
14A280 01

For now I would go over all my wiring and make sure all of my connections are clean and secure. The battery, starter, alternator etc.

Hope this helps.
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Saturday, December 8th, 2018 AT 5:02 PM (Merged)
Tiny
IMPALASS
  • EXPERT
Hello -

Last, you do have one recall on your vehicle. The dealer may fix this for free. Please contact the dealer service department, give them the VIN number of your car and have them check on this to see if it applies to you.

VISIBILITY: GLASS, SIDE/REAR
NHTSA RECALL BULLETIN
Reference Number(s): 07E104000
Related Ref Number(s): 07E104000
ARTICLE BEGINNING
VEHICLE DESCRIPTION
Model(s): 2005 DODGE GRAND CARAVAN
2005 FORD EXPLORER
2005 HONDA CIVIC
2005 HONDA CRV
2005 MERCURY MOUNTAINEER
2006 CHRYSLER TOWN AND COUNTRY
2006 CHRYSLER VOYAGER
2006 DODGE 1500
2006 DODGE 2500
2006 DODGE 3500
2006 DODGE CARAVAN
2006 DODGE GRAND CARAVAN
2006 FORD EXPLORER
2006 HONDA CRV
2006 MERCURY MOUNTAINEER
2006 MERCURY MOUNTAINEER
2007 CHRYSLER TOWN AND COUNTRY
2007 CHRYSLER VOYAGER
2007 DODGE 1500
2007 DODGE 2500
2007 DODGE 3500
2007 DODGE CARAVAN
2007 DODGE GRAND CARAVAN
2007 FORD EXPLORER
2007 MERCURY MOUNTAINEER
2008 DODGE 1500
2008 DODGE 2500
2008 DODGE 3500
2008 FORD EXPLORER
2008 MERCURY MOUNTAINEER
2008 MERCURY MOUNTAINEER
1994 JEEP GRAND CHEROKEE
1995 JEEP GRAND CHEROKEE
1996 JEEP GRAND CHEROKEE
1997 JEEP GRAND CHEROKEE
1998 CHRYSLER TOWN AND COUNTRY
1998 CHRYSLER VOYAGER
1998 DODGE CARAVAN
1998 DODGE GRAND CARAVAN
1998 JEEP GRAND CHEROKEE
1998 PLYMOUTH GRAND VOYAGER
1998 PLYMOUTH VOYAGER
1999 CHRYSLER TOWN AND COUNTRY
1999 CHRYSLER VOYAGER
1999 DODGE CARAVAN
1999 DODGE GRAND CARAVAN
1999 PLYMOUTH GRAND VOYAGER
1999 PLYMOUTH VOYAGER
2000 CHRYSLER GRAND VOYAGER
2000 CHRYSLER TOWN AND COUNTRY
2000 CHRYSLER VOYAGER
2000 DODGE CARAVAN
2000 DODGE GRAND CARAVAN
2000 PLYMOUTH GRAND VOYAGER
2000 PLYMOUTH VOYAGER
2001 HONDA CIVIC
2002 DODGE 1500
2002 DODGE 2500
2002 DODGE 3500
2002 FORD EXPLORER
2002 HONDA CIVIC
2002 HONDA CRV
2002 MERCURY MOUNTAINEER
2003 DODGE 1500
2003 DODGE 2500
2003 DODGE 3500
2003 FORD EXPLORER
2003 HONDA CIVIC
2003 HONDA CRV
2003 MERCURY MOUNTAINEER
2004 CHRYSLER TOWN AND COUNTRY
2004 CHRYSLER VOYAGER
2004 DODGE 1500
2004 DODGE 2500
2004 DODGE 3500
2004 DODGE CARAVAN
2004 DODGE GRAND CARAVAN
2004 FORD EXPLORER
2004 HONDA CIVIC
2004 HONDA CRV
2004 MERCURY MOUNTAINEER
2005 CHRYSLER TOWN AND COUNTRY
2005 CHRYSLER VOYAGER
2005 DODGE 1500
2005 DODGE 2500
2005 DODGE 3500
2005 DODGE CARAVAN
Campaign No: 07E104000
Number of Affected Vehicles: 1657
Beginning Date of Manufacture: NO DATE
Ending Date of Manufacture: NO DATE
SYSTEM
VISIBILITY: GLASS, SIDE/REAR
DESCRIPTION OF DEFECT
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC, IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
CONSEQUENCE OF DEFECT
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
CORRECTIVE ACTION
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL IS EXPECTED TO BEGIN DURING JANUARY 2008.
ADDITIONAL INFORMATION
The National Highway Traffic Safety Administration operates Monday through Friday from 8:00 AM to 4:00 PM, Eastern Time. For more information call (800) 424-9393 or (202) 366-0123. For the hearing impaired, call (800) 424-9153.
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Saturday, December 8th, 2018 AT 5:02 PM (Merged)
Tiny
RONB1822
  • MEMBER
So here's what we found. I have a 2003 mercury mountaineer. Coming home it just died. Then no crank no start it is fuse #41 under the hood. Started right up. After seeing all the things on the internet we did our own diagnostics and found out that underneath the hood in the fuse box, fuse #41 that goes to then oxygen sensor was blown. After replacing this the vehicle started. After checking to see why it blew, we realized that the oxygen censor had bare wires had shortened against the exhaust.
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Saturday, December 8th, 2018 AT 5:02 PM (Merged)
Tiny
KIP YARGER
  • MEMBER
  • 2003 MERCURY MOUNTAINEER
  • V8
  • AWD
  • AUTOMATIC
  • 80,000 MILES
I don't know where to start, whenever I turn the ignition I hear what sounds like relays clicking but nothing at the starter. I have a brand new battery and am certain that the battery is good. I have "crossed" the starter and it will crank that way but even with the ignition in the run position, it won't run. There seems to be a disconnect or something between the starter or ignition relays and the starter. I can't figure out what the problem is. If the vehicles security system is bad or has lost its programming, will it turn over at all or will it completely disable the starter? What do I have to do?
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Saturday, December 8th, 2018 AT 5:02 PM (Merged)
Tiny
JACOBANDNICKOLAS
  • EXPERT
Have you tried replacing the relay?
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Saturday, December 8th, 2018 AT 5:02 PM (Merged)
Tiny
KEN
  • ADMIN
Great addition to this thread! Please feel free to help out whenever you are on the site :)

Cheers, Ken
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Saturday, December 8th, 2018 AT 5:02 PM (Merged)
Tiny
HIJINX667
  • MEMBER
  • 2000 MERCURY MOUNTAINEER
  • V8
  • 2WD
  • AUTOMATIC
  • 162,000 MILES
It will start occasionally and back to back, but sometimes it will not start crank nothing. All power items inside work and all connections have been checked. There is a relay box under the dash and I heard clicks so I changed the relays to no avail. What is the next step?
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Saturday, December 8th, 2018 AT 5:02 PM (Merged)
Tiny
RICKMAR
  • MEMBER
You could possibly have an intermittent problem with the starter.

I would check these too.

Starter motor relay.
Ignition switch.
Anti-theft system.
Circuitry.

I hope this helped.

Good Luck;
Rick
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Saturday, December 8th, 2018 AT 5:02 PM (Merged)
Tiny
SKFARMER
  • MEMBER
  • 2003 MERCURY MOUNTAINEER
  • 220,000 MILES
Last night I parked my Mountaineer in the driveway and now the motor won't turn. In the process of trying to get the starter to turn the motor, I burned up the ground wire that goes from the solenoid to the starter. I replaced the starter today, but I have tried to turn the motor by the harmonic balancer and then through the casing in the Fly Wheel and nothing will turn. There has been nothing indication that there has been a problem. I had to replace an idler pulley a couple months ago because of a terrible noise. I thought it was the timing chain slapping. I took the belt off and ran the motor for a couple minutes with a stethoscope, and it sounded like a fine tuned sewing machine. This did the same thing in January, so I took it to a mechanic. We towed it to his shop and nothing was wrong. I am sooooo confused. Can these transmissions somehow lock the motor up? I can put it in neutral and move the vehicle. This has one of those sealed transmissions that the fluid cannot be checked by easy methods. Has anyone seen this before?
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Saturday, December 8th, 2018 AT 5:02 PM (Merged)
Tiny
JACOBANDNICKOLAS
  • EXPERT
The transmission wouldn't cause the problem you described. Also, the battery cable that goes to the starter should be the positive not the neg. The neg grounds to the engine block. Check to make sure you don't have things mixed up and make sure to replace the bad cable. As far as the engine, however, if you can't turn it by hand, chances are the engine is locked up.
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Saturday, December 8th, 2018 AT 5:02 PM (Merged)
Tiny
MIRAA82
  • MEMBER
  • 2002 MERCURY MOUNTAINEER
  • 17,896,600 MILES
When turning the key the car will not say any thing and the theft light flash. The truck will run of the starter is jumped. I am out of options.
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Saturday, December 8th, 2018 AT 5:02 PM (Merged)

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