2002 Volvo S80 Did Dealership mess up our car

Tiny
BUD4567
  • MEMBER
  • 2002 VOLVO S80
  • 6 CYL
  • FWD
  • AUTOMATIC
  • 11,700 MILES
We took our Volvo in at the end of July for it's 112,500 mile maintenance check up. The dealer said there was a leak in the transmission pan and did the repair along with an oil change and all other maintenance repairs. Less than 3,000 miles later we took the car back in because the check engine light came on. The dealership told us they forgot to put a bolt back in and that a transmission leak was occurring as well as an oil leak that sprayed all over the timing belt. The timing belt would need to be replaced and they also said the PCV system was failing. The car started having problems shaking when driving and they thought the fuel injectors were bad but weren't sure. How could all of these problems pop up when we just had the car in the shop for a maintenance check?
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Sunday, October 31st, 2010 AT 2:19 PM

6 Replies

Tiny
JACOBANDNICKOLAS
  • EXPERT
Did you notice any trans fluid or oil leaking from the engine? Also, it sounds like they admit that they caused the timing belt issue. So, I would say they are 100% responsible for that. Also, if the belt sliped or the engine jumped time, it will cause a rough idle, poor power. Some will not even run. I would have them fix the problem with the leak they caused, replace the timing belt and then see how the vehicle runs. The other problems all could be the result of a timing issue.

Let me know.
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Sunday, October 31st, 2010 AT 2:31 PM
Tiny
BUD4567
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We did not at the time, but when my husband came back to the house after the dealership told us about the leak he looked where we park the car and we do see oil stains. So pretty much we have that they did not correctly repair the transmission leak, could this have caused the oil to start leaking or since they changed the oil 3 months ago could they have not properly done so at that time which then could mean these errors caused damage to the timing belt we know because it's covered in oil which them damaged the PCV since so much oil was leaking and this is why the car shakes when you accelerate (it's not all the time but it does shake and make a noise)
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Sunday, October 31st, 2010 AT 2:46 PM
Tiny
BUD4567
  • MEMBER
Also, if the car was just in the shop 3 months ago for it's maintenance, does it seem a little weird that all of these problems would pop up within three months? And the car only has about 3,000 more miles on it since the maintenance was done in July.
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Sunday, October 31st, 2010 AT 2:48 PM
Tiny
BUD4567
  • MEMBER
One more thing just to clarify. They didn't say they caused the timing belt issue. They just said they forgot to replace a bolt during the last service which was probably why the transmission leak was still occurring. So I guess it all boils down to the bolt. Since the bolt wasn't there, is it possible that this missing bolt could have led to the problem with the oil leaking all over the timing belt which then caused problems with the PCV? I guess this is what we really need to know. We were looking at just trading in the car for a new car but if the dealer messed up the car then they need to be responsible. We are pretty good at maintaining our car so it's just a little weird that so much could happen when the car was just inspected.
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Sunday, October 31st, 2010 AT 2:52 PM
Tiny
JIS001
  • EXPERT
A transmssion leak will not cause oil to leak inside the timing belt area. Timing belt is in the front of the engine and the transmission is bolted up in the back of the engine. You may have misunderstood the service writer or the service writer did not explain clearly what was going on especially if he really has no clue as to how components work and where they are located. The missing bolt I bet was the one at the corner of the transmission pan which the subframe blocks access too. You really need to have magical fingers and patience to get that bolt back on and if not installed it will cause a small drip towards the back on the drivers side. So there is no way transmission oil is leaking inside the timing belt area since it is sealed up with a cover in the front of the engine (towards passenger side). Now oil leaking in the timing belt area can be engine oil which could be leaking from the cam seals, cvvt hubs, crank seal, oil pump seal, or maybe even an exterenal headgasket oil leak? Number one cause of premature seal wear that will cause an oil leak will be a plugged up pcv sytem. I honestly believe there is a misunderstanding about the 7500 mile service. 7500 mile services should be interpreted as this.
Look at the manuel and it will give you a check list as to what needs to be done correct. Next 7500 mile service you now have 15k miles and it is a more in depth service and so on and so on. Those are major services and can be pretty expensive. But what about in between? You should be doing oil changes in between those services as well. Just a "basic service" so you drive around with the same oil for 7500 miles, and if you just do short trips or sit around stop and go traffic your oil is taking a beating and becomes less effective in lubricating and those pcv fumes do not get hot enough from the short trips that it becomes sludgy and just like poor diet and exercise, the pcv or our arteries start to build up this sludge until it restricts and blocks the passages. Once it is plugged up you build pressure until a seal gives out? You can clean out the pcv system and you will most likely need to replace the oil trap and clean out the sludge out on the block. If you decide to do the repairs, I really do recommend you change the oil every 3000 miles. You can even ask Volvo to change the counter as to when the light should come on. They may charge you to reprogram it? I have rebuilt a few of this engines and it is amazing to see all the sludge that builds up in there and I still can not believe what moron decided to think you can actually go past 3000 miles for an oil change. So really I do not believe they did anything wrong except that they did not properly explain to you as to what the problem really is? If you have any other questions or you need a better explanation do not hesitate to ask.
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Sunday, October 31st, 2010 AT 3:45 PM
Tiny
JACOBANDNICKOLAS
  • EXPERT
The trans leak wouldn't have caused the oil leak. Do the leaks on the driveway appear to be old?
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Monday, November 1st, 2010 AT 1:24 PM

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