Well. It is hard to prove and it is possible that they are not at fault. Let me explain.
IT is not uncommon for some shops to not top off brake fluid. My opinion is that you shouldn't need to unless you have a leak. Not everyone shares that opinion.
Since this was in 11- 2007, The car was last serviced 5 months ago. That is a long time between oil changes. This is a thought in my head that just came through to my fingertips.
Being a VW shop, I would be surprised that happened, but not uncommon for a human to make a mistake. The truth will never be known.
On the other side, you have a contaminated system that at the very least should be your fault assumed you flushed the system every few years. The contamination can come into the system without it being added. Brake fluid will take on moisture if it is exposed to it, not to mention the build up of dirt like particles.
I don't like the fact that they said it tested good and later said it tested bad. Is it a case of a tech talking out his butt the first time as in he didn't check it but his ego caused him to say it?
Maybe the contamination was the wrong brake fluid, dot5 doesn't mix with dot 3 or dot 4.
I think if you were here in Niagara Falls, the court would side with you. I would talk again to the manager to try to get this rectified especially if you are going to court. It isn't murder, you don't have to prove this beyond a reasonable doubt. You might use an anology about somthing humanlike, such as casually ask him if he ever lost his keys. Everone does it. It is a human thing. If says yes, you can ask how could you haven't you been driving for 20 years. If you know where I'm going.
You can try to prove the brake fluid fil with someone else that has a vw and take some brake fluid in and have an oil change done and see if they fill it.
I did an expiriment with soaking o-rings in different fluids for a bout 30 days and measuring them on thousandths for changes. My conclusion was in one month there is no perceptible changes. 5 months? Maybe.
Friday, April 18th, 2008 AT 5:29 PM