SPONSORED LINKS

Bad Oil Change Experience

Tiny
HOT UNDER THE HOOD
  • MEMBER
  • VOLKSWAGEN
I have a 4 month old VW Jetta - 2005 - the newer model. At 5,000 miles I took the car in for the required warrenty work that included an oil change. Two days ago, after filling up with gas, the car wouldn't start. After talking with the service department today, they said I had no oil. There have been no leaks. My questions are:

1. Could the engine burn quarts of oil in only 5 weeks?

2. If the dealership did make a mistake - is my warrenty still good?

3. What if any issues should I be aware of?

The dealership later came back and said that the oil was only down 2 1/2 quarts. I believe this to be a lie and just a CYA on their part.

I appreciate any advice
SPONSORED LINKS
Thursday, January 19th, 2006 AT 2:00 PM

4 Replies

Tiny
2CARPRO JACK
  • MECHANIC
  • 11,533 POSTS
Be assertive. Obviously there was a problem on their end, and besides if they wont stand behind a new car its not a car worth owning
Was this
answer
helpful?
Yes
No
Friday, February 10th, 2006 AT 4:46 PM
Tiny
FRIEDEMANN
  • MEMBER
  • 47 POSTS
If your car burned that much oil, it would be so blue coming out of the exhaust. No leaks. Obviously they did not put in all the oil, as you suspect.
Why the car did not start, I do not know. I know that on small motors, it is a protection feature(lack of oil in the crankcase). It may be the same in that car.
SPONSORED LINKS
Was this
answer
helpful?
Yes
No
Wednesday, December 13th, 2006 AT 7:32 PM
Tiny
SERVICE WRITER
  • MECHANIC
  • 9,123 POSTS
Only down 2 1/2 quarts? YIkes thats a lot. A new car is highly not likely to burn it, if so that's a warranty item. Regardless it is the dealer's (or should be) headache. They cared for it, it's new-they need to make it right.
Was this
answer
helpful?
Yes
No
Sunday, December 24th, 2006 AT 10:43 PM
Tiny
KARENCAREN
  • MEMBER
  • 72 POSTS
This is why I always watch the mechanic while doing some service in for my car. I hate being ripped off.
Was this
answer
helpful?
Yes
No
Thursday, February 12th, 2009 AT 9:58 PM

Please login or register to post a reply.

Related Oil Change Content

Oil Change and Oil Filter Replacement VW
VIDEO
Oil Change and Oil Filter Replacement VW
Instructional repair video
New Car Service
GUIDE
New Car Service
When you buy a new car the most important thing you can do is keep the services up and give your car a visual inspection both under the hood and under the car. Although the...
VIEW MORE

Sponsored links