Hi,
If it will shift into 4wd high but not low, it could be a couple things. For example, it could be the mode switch or the shift motor itself.
To diagnose this, I have attached the directions below which also include a description of how it works. However, it does require a scan tool to perform the tests.
Take a look through them and let me know if you are comfortable performing them.
Take care,
Joe
See pics below.
Images (Click to make bigger)
Monday, September 12th, 2022 AT 7:51 PM