It sounds like the ignition switch when bad, this is why you cannot turn it. I would try moving the steering wheel back and forth while trying to turn the key. Also, make sure the battery is in good shape. There is a chance the ESL motor or control board inside the steering lock mechanism fails over time. If the EIS doesn’t recognize the key, it won’t send the unlock signal to the ESL. Try a spare key and make sure the key battery is good. This video will show you how:
https://www.youtube.com/watch?v=QJssQDhH8g0&pp=0gcJCcEJAYcqIYzv
If not here is how to change out the switch which you will need a new key. Please upload pictures or videos in your response.
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Wednesday, July 9th, 2025 AT 6:50 PM