Hello Roy This is to update you about 2012 Dodge Journey brake issue. Still don’t have vehicle back from dealer! Turns out it wasn't ABS module, supposedly hydraulic problem and needed to replace the Hydraulic controller so we went ahead did that. Went back on July 16th to pick up and test drive, immediately knew something still wrong, brake pedal was sinking to floor. We alerted the service advisor and he had the mechanic who worked on car go with us and and test drive, as mechanic was driving and would step on the brake he said "yes" and confirmed the brake was fading, bleeding out, while still in the dealership parking lot, we didn't make it very far since one of the dealership employees was backing out of a parking space with a truck and backed into side of my car as the mechanic was test driving. The mechanic stopped to access any damage and the associate who back into us said sorry he thought we passed. Anyways damage was slight and the associate who backed out said he would take care of it himself and asked if we would agree to not involve insurance (lol a whole other story) anyways, the mechanic called his manager to report what happened Hello Roy This is to update you about 2012 Dodge Journey brake issue. Still don’t have vehicle back from dealer! Turns out it wasn't ABS module, supposedly hydraulic problem and needed to replace the Hydraulic controller so we went ahead did that. Went back on July 16th to pick up and test drive, immediately knew something still wrong, brake pedal was sinking to floor. We alerted the service advisor and he had the mechanic who worked on car go with us and and test drive, as mechanic was driving and would step on the brake he said "yes" and confirmed the brake was fading, bleeding out, while still in the dealership parking lot, we didn't make it very far since one of the dealership employees was backing out of a parking space with a truck and backed into side of my car as the mechanic was test driving. The mechanic stopped to access any damage and the associate who back into us said sorry he thought we passed. Anyways damage was slight and the associate who backed out said he would take care of it himself and asked if we would agree to not involve insurance (lol a whole other story) anyways, the mechanic called his manager to report what happened & manager came out & at that time the mechanic told manager he had test driven car with us & the brake was still fading, bleeding out The manager said he needed to take this brake issue to higher level with corporate & engineering dept and see from there. Note: The mechanic did tell us that it could again be a faulty master cylinder or hydraulic controller, that he's seen this happen before with quality of parts issues!At this point I said that's crazy & he laughed and agreed. On July 20th contact advisor & "told engineers were involved & no word on what the issue is", on july 22nd contact service advisor for update & tells me "thinking its the master cylinder issue" on July 26th I contact service advisor via text for update tells me a "tech is still going through check outs that the engineers are giving him" I contact July 28th, told "they involved a second mechanic who is working with the other mechanic whos off that day so no news until he's back July 29th". On July 29t text at 4:37 pm if he has an update from mechanics and the response is "No information from the engineers today", next day July 30th get message to come in test drive the car, we arrive service advisor says take a drive & see what we think. My boyfriend tests drives & says right away it's still not right, a slight improvement when you initially press on brake it stops, but not at a correct level too low & while foot on brake noticeably fading. We notify the service advisor who says he test drove it and didn't notice anything & no problem leave the car & will see what's going on. Then I asked the advisor what had been done to fix the car that he wanted us to come in for a test drive. He said "they worked on bleeding issues & software updates". Because it's the dealer thought they would have the expertise to correct the problem & trying to be patient! They've had the car since June 25th, that's about five weeks! Losing confidence & feel like we're getting the run around! Wondering why it's so difficult for them to correct the brake pedal fade? Any advice would be appreciated! Note: we're the original owners of this 2012 journey & up until now never had any prior brake repair issues. Thanks for your help
Pam
manager came out & at that time the mechanic told manager he had test driven car with us & the brake was still fading, bleeding out The manager said he needed to take this brake issue to higher level with corporate & engineering dept and see from there. Note: The mechanic did tell us that it could again be a faulty master cylinder or hydraulic controller, that he's seen this happen before with quality of parts issues!At this point I said that's crazy & he laughed and agreed. On July 20th contact advisor & "told engineers were involved & no word on what the issue is", on july 22nd contact service advisor for update & tells me "thinking its the master cylinder issue" on July 26th I contact service advisor via text for update tells me a "tech is still going through check outs that the engineers are giving him" I contact July 28th, told "they involved a second mechanic who is working with the other mechanic whos off that day so no news until he's back July 29th". On July 29t text at 4:37 pm if he has an update from mechanics and the response is "No information from the engineers today", next day July 30th get message to come in test drive the car, we arrive service advisor says take a drive & see what we think. My boyfriend tests drives & says right away it's still not right, a slight improvement when you initially press on brake it stops, but not at a correct level too low & while foot on brake noticeably fading. We notify the service advisor who says he test drove it and didn't notice anything & no problem leave the car & will see what's going on. Then I asked the advisor what had been done to fix the car that he wanted us to come in for a test drive. He said "they worked on bleeding issues & software updates". Because it's the dealer thought they would have the expertise to correct the problem & trying to be patient! They've had the car since June 25th, that's about five weeks! Losing confidence & feel like we're getting the run around! Wondering why it's so difficult for them to correct the brake pedal fade? Any advice would be appreciated! Note: we're the original owners of this 2012 journey & up until now never had any prior brake repair issues. Thanks for your help
Pam
Saturday, July 31st, 2021 AT 4:14 PM
