It appears there are others that have experienced this and they went to the dealer and had the radio software updated.
I am attaching the info on a couple TSBs that cover the software updates.
Unfortunately if this doesn't work then it may need to be replaced. The TSB covers this as well.
Take a look at the attachments and let us know if you have other questions.
Images (Click to enlarge)
Thursday, May 13th, 2021 AT 4:23 PM