Radio changing station and volume by itself

Thank you for replying to me. I explain that my car radio was working perfect prior of them changing the abs clock-spring, therefore it has to be something they did. They ask me to wait until the mechanic look further. It has been a hassle to say the least. My car is a pre own certified and I didn’t understand how the clock-spring went bad at just 59,000. I finally got the factory to cover the new part, it took a week and a half to get the car back and now I’m dealing with this issue with the radio. Also the Bluetooth is failing, since it disconnects out of nowhere. I do believe the mechanic maybe didn’t install the clock-spring correctly or maybe is a defect on the piece the installed. I will let you know once they find out the problem, but I’m honestly fearing they won’t be able to and I don’t know what to do from there. I’m still paying for this car and they haven’t listening much to my concerns.

The dealership service got back to me and say he believes the problem is being caused by the coins my autistic son put inside the CD player. I’m a bit surprised because the coins have been there for a while and this wasn’t happening. Do you believe that? Is there even a service such a coin removal from radio?

I left a message for the service manager, never got a call back. The person in charge of service was the service adviser. I’m stuck in this situation, because if I take the car somewhere else it will void the warranty, and they already charge me around $600.00 for the work of putting the new clock-spring on. It was supposed to be $1,100.00 with the piece but after a full week I got the factory to give me for free. He say he won’t be opening the car again because they are convinced the weight of the coins is what it’s causing the problem. He said: you can get the coins removed but I don’t know if that’s going to fix it unless with get a new radio. I said; and if the new radio is not the problem? I honestly don’t have this kind of money laying around those days, I have two kids and I had spend an awful amount of money with Uber to send my husband to work, since they never offer me a rental while I wait for service to be performed. I don’t know what to do at this point. My car is preowned certified, 60,000 and I only got it for 2 years, still paying for it. I was very surprised when they say the clock-spring needed to be replace since I have taken such good care with my vehicle.

I thought I just give an update. They sent the car back and the radio broke in flames and the whole car is compromised. He offer to drop off the car to me and say it’s drivable and I just to use a screwdriver to switch shift. I meant, is that a joke? I’m filling claims now and most likely going to get a lawyer because I’m very stressed dealing with this whole thing, this shouldn’t have happened at all.

The sales manager call me yesterday after I filed a claim with my insurance. He say one of the coins got between the wires and cause the radio to catch on fire. As a result of the fire, it damage the car computer what won’t allow me to charge shift once it always will get stuck on neutral. He say they would once more run diagnostic. My insurance will send someone out to investigate the fire and if it’s caused by electrical rather than wear and tear, they will cover all. I consult a lawyer but he say the first thing I would need is to send a private mechanic to look and give a second opinion but nobody wanna get involved. I will defined look into what you told me in case this doesn’t get resolved. I wasn’t caring as much for the radio, but now other pieces got damage while they had my car at their care, I wanna things taking care of for once and for all, my only transportation is there stuck while I’m paying for the car and Uber rides I didn’t need to take. Thank you for all your help, it has been a huge help giving me insight on what to do and proceed. My thanksgiving is ruined for sure, what comfort me is that the fire didn’t happened while I was driving with my two kids in the car. Happy thanksgiving and God bless you for all the knowledge you provide me on this matter.